Specialist, Customer Experience & Enterprise Applications (Non-Union)

Full-time, 35 hours/ week, Hybrid

*At Alectra, we’re not just about powering communities

; we’re about

empowering our people . We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.* Are you a proactive and innovative professional looking to make a significant impact at the intersection of technology and customer experience?

The Specialist, Customer Experience & Enterprise Applications plays a crucial role in integrating technology into business operations, optimizing system performance, enhancing customer operations, and driving efficiency in meter-to-cash activities. This position collaborates with cross-functional teams to develop, implement, and support solutions that improve business outcomes and elevate customer experiences.

What You’ll Do Customer Service Enterprise Applications Functional Support

Collaboration and Stakeholder Engagement

Data, Reporting, and Analysis

Training and Documentation

Compliance and Process Improvement

Corporate Values and Conduct:

Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Other Duties:

Perform additional tasks as assigned to support operational objectives

Who You Are Education & Technical Knowledge

Experience

Skills/Abilities/Competencies

Where you will work

Who We Are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety:

Stay aware, prevent risks and protect each other.

Respect:

Value everyone, act honestly and foster inclusion.

Customer Focus:

Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence:

Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation:

Drive growth by embracing change, creativity and continuous improvement.

Here’s Why Alectra Might Be Your Ideal Workplace

+ Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days. + Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance. + Hybrid work environment (if applicable): Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email . All applicants must apply through our careers page to be considered.*

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact careers@alectrautilities.com

.

We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants,

only those selected for an interview will be contacted.

Please note: We kindly request

no unsolicited resumes or agency referrals.

Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.