Specialist, Customer Care

Customer Care Specialist

Highlights of the job

We are hiring a Full Time, Permanent position for EPCOR’s Customer Care team.

Reporting to our local offices in Arizona, New Mexico or Texas, the Customer Care Specialist provides customer care support to both internal and external water, wastewater and natural gas customers. These specialized responsibilities include the formation of a “CARE” - Customer Assistance REsource Representative which will focus on proactively assisting customers with EPCOR’s assistance program applications and questions, overseeing the day to day administration of the Single Stop program in New Mexico, as well as being the “face” of Customer Care for community events. This role will also assist with creation of a strategic plan for the rollout of a Live Digital Chat feature for customers. Additionally, this role will focus on quality control of Customer Care communications, to include My Water response templates, the Customer Care SharePoint site, epcor.com pages and DocuSign.

What you’d be responsible for

What’s required to be successful

Other important facts about this job

As an EPCOR employee, you will enjoy a variety of benefits such as a competitive salary, an incentive award program, an excellent benefit package including medical, dental, vision and other insurance coverage, retirement plan with substantial company contribution, generous time-off schedules, training opportunities, tuition reimbursement, and certification support. We’ve been voted as a Best Places to Work employer and we value the safety of each of our team members through our robust safety training and celebration of safety milestones.

Headquartered in Phoenix, EPCOR USA owns, operates and builds water, wastewater and natural gas infrastructure and is among the largest private water utilities in the Southwest. EPCOR USA is an indirect, wholly owned subsidiary of EPCOR Utilities Inc. We invest in and look after our communities and the environment. We’re proud of the work we do and the people we hire to do it.