Shift Energy Group

Solar Operations Analyst

LocationCalgary, AB
Job Typefull_time

About This Job


Solar Operations Analyst


Permanent, Full-time


Onsite, Calgary, AB


$52,000-$62,000/year

Shift Energy Group

is seeking a

Solar operations Analyst

to join our team in

Calgary, AB

. This role plays a critical part in monitoring solar PV systems, identifying issues, and supporting on-site resolution. Working closely with both internal teams and clients, the Technical Support/Solar Analyst helps drive efficient issue resolution and system performance. This position is ideal for a proactive, analytical professional who thrives in a fast-paced environment and is passionate about solar energy and sustainability.

We're a leader in designing and building solar and energy storage projects across Canada. We work on residential, commercial, off-grid, and on-grid projects, offering comprehensive solar and energy storage solutions tailored to diverse energy needs.

Headquartered in Victoria, BC, we operate in five provinces: British Columbia, Alberta, Ontario, New Brunswick, and Nova Scotia. Our mission is to deliver exceptional, sustainable energy solutions that drive positive change and move the industry forward.


About the Role:

As a Solar Operations Analyst you’ll be responsible for monitoring solar PV systems and proactively identifying performance issues to support timely resolution. You will play a key role in maintaining strong communication with clients, assisting them in troubleshooting and reconnecting their monitoring systems to ensure continued system visibility and performance.


Job Responsibilities:

Monitor solar PV systems using various platforms to ensure optimal system performance.

Identify system issues and generate service tickets for on-site resolution by field technicians.
Open and manage warranty/RMA claims with manufacturers for defective equipment.
Communicate with clients regarding system issues and outline the steps being taken to resolve them.
Provide remote support to clients for reconnecting monitoring systems to the internet.
Maintain internal monitoring databases, ensuring all projects are accurately registered and actively tracked.
Enter and update data across multiple platforms including CRM systems, Google Sheets, and monitoring tools.
Collaborate with internal teams, installers, and manufacturers to streamline issue resolution processes.
Analyze the performance of operating photovoltaic sites on a regular basis to identify trends or anomalies.
Perform other related duties as assigned.


Assets (preferred but not required):

Post-secondary degree or technical diploma from and accredited institution
Preferred Education: Electrical Engineering, Mechanical Engineering, Energy Systems
Engineering Technology, Sustainable Energy Management
Relevant internships or co-op experiences
Electrical background or physical or mechanical engineering or any other relevant scientific
Experience in customer support or technical service roles


Requirements:

Proficient knowledge and experience with Solar PV systems
Familiarity with monitoring platforms (e.g., APS, SolarEdge, Enphase, Fronius, etc.).
Ability to troubleshoot basic network connectivity issues (Wi-Fi, LAN).
Capable of working autonomously with minimal supervision
Deeply passionate about solar energy and sustainability
Eager to continually learn, grow and hold oneself accountable
Demonstrates exceptional work ethic and proactively tackles new challenges
Proven ability to collaborate effectively across departments
Diligent attention to detail and strong organizational skills
Excellent verbal and written communication skills in English


We Offer:

Competitive salary and benefits, including extended health and dental.
Paid vacation, sick leave, RRSP matching.
Opportunities for professional development.
A positive and inclusive work culture with regular company events.

Location:

This position is onsite at our Calgary office and does not offer remote work options.


Applicants must be currently located in Calgary.


Diversity, Equity, and Inclusion:

We are an equal-opportunity employer and do not discriminate based on race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other legally protected status. All qualified applicants will receive consideration for employment without discrimination.


Working at Shift:

This is an excellent opportunity for a self-starter to join a young, dynamic organization with growth and personal development opportunities. We power change. Our commitment is to unlock solar energy's full potential for a brighter, sustainable future.

For further insights into Shift's company culture, explore our website at Shift.ca and Instagram Reels


at @shiftenergygroup.

Join us in shaping the future of the solar industry in Canada.

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