Shipping/Receiving Office Clerk

Job description

RESPONSIBILITIES:

· Ship and receive all parts and materials as required within Canada & US

· Update status of inbound and outbound orders in CRM system,

· Contact carrier representative to obtain quotes, make arrangements, and to issue documentations and instructions for shipping and delivery of materials,

· Coordinate packing and shipping of all goods, including assembling packages, weighing them, and tracking costs,

· Resolve discrepancies between orders and goods, such as delays, condition, weight, quality, etc.

· Update compliance policies around weight, quality, and timeliness for shipping and receiving,

·

Qualifications:

Post-Secondary Education degree is preferred,

2 years of shipping and receiving experience,

Extensive knowledge of major couriers – FedEx, Purolator, UPS, etc. including how to operate their respective software packages

Working knowledge of CRM systems, and Microsoft Office (Outlook, Excel, Word, etc.) is a must (training available for Zoho CRM)

High attention to detail essential with ability to work independently with minimal supervision in a busy environment

High attention to internal and external customer needs

Experience with preparing international shipments including customs documents is an asset,

Good written and oral communication skills

Ability to multitask and assist production team when required.

Job Summary

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Primary responsibilities

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

Flexible language requirement:

•

French not required

Schedule:

Ability to commute/relocate:

Education:

•

Bachelor's Degree (preferred)

Experience:

Language:

•

English (preferred)

Location:

Work Location: In person

Application deadline: 2024-12-31

Expected start date: 2025-07-01