Everyday Technologies

Shipping Coordinator / Customer Service

Sidney, OH

Full-time

$35,360-$37,440

About This Job

6:00am - 2:30pm Monday - Friday

Key Objectives:

•

100% Delivery Performance to assigned Customer Accounts

•

100% Inventory Accuracy for assigned Customer Accounts

•

Shipping Customer Orders Securely and Accurately.

•

Customer Satisfaction

Key Responsibilities:

•

Monitoring ship schedules and running daily reports

•

Coordinating shipments

•

Packaging orders

•

Scheduling logistics

•

Creating ASNs, BOLs and other shipping documents

•

Processing orders and other requirements in customer portals

•

Communication with customers and internal production team to effectively achieve targets and ensure customer satisfaction.

Communicating with Customers:

•

Monitor customer open orders.

•

Act as a liaison between Everyday and our customers regarding order status, schedule changes and other inquiries as required.

•

Maintain a keen awareness and desire to maintain strong customer relations.

•

Monitor customer health and escalate concerns to management or the President as required.

Desired Skills and Abilities:

Technical:

•

Strong analytical and basic mathematical skills.

•

Basic print reading and metrology skills

•

Forklift experience or willingness to learn

Administrative:

•

Ability to efficiently navigate, evaluate information, enter data, and generate reports within the ERP system and customer portals.

•

Ability to multitask and perform responsibilities with a high level of detail and accuracy.

•

Comfortable with computers, including working within various screens of the ERP system, customer portals and other applications, including within Microsoft Office.

Interpersonal:

•

Ability to build rapport and maintain positive relationships.

•

Ability to compose professional email communications.

•

Ability to work within a team environment, effectively communicating needs and priorities.

•

Good decision-making skills.

•

Proactively works to identify and manage risks.

•

Explores opportunities to achieve a high standard of executional performance.

•

Self-motivated and directed individual that is both task and goal oriented.

•

A drive for excellence and results.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Health insurance

•

Life insurance

•

Paid time off

•

Vision insurance

Schedule:

•

8 hour shift

•

Day shift

•

Monday to Friday

Work Location: In person

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Shipping Coordinator / Customer Service

About This Job

6:00am - 2:30pm Monday - Friday

Key Objectives:

Key Responsibilities:

Communicating with Customers:

Desired Skills and Abilities:

Technical:

Administrative:

Interpersonal:

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

Schedule:

Work Location: In person

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