Services Specialist - Material Management

Flexibility Option:

Job Req Id: 30585

Description:

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

This position will be located in: Charlotte, NC NC & SC

Job Summary

Supports the day-to-day operations of the Branch Support and Regional Operations departments through the implementation and maintenance of Vendor Managed Inventory (VMI) and Customer Managed Inventory (CMI) systems to achieve operational excellence while developing, training, and enhancing the capabilities of Border States resources.

Responsibilities

Essential Functions

- Coordinates the implementation of VMI/CMI integration tools and processes, effectively communicating requirements and needs with numerous customer and Border States technology stakeholders.

- Supports the company’s VMI/CMI application, deployment, regional and branch personnel, and helps maintain a current scope of customer material, keeping it accurate and up to date.

- Supports the sales, implementation, and maintenance of VMI/CMI applications interfacing with third party vendors which includes customer internet security application installation and updates.

- Designs, develops, and supports VMI/CMI and vending database and documentation files such as engineering and technical records, customer parts database by SKU including technical reference information (guides, specifications, and standards), product and vendor files, technical reference library, and customer information file.

- Ensures there is effective communication, documentation and follow through for all impacted stakeholders at the regional, branch and customer levels.

Non-essential Functions

- Supports the customer proposal process including understanding the business process needs, effectively communicating solutions, creating the value proposition, developing the business plan, finalizing the proposal/contract, and/or providing demo to the customer related to VMI and vending needs.

- Performs other duties as assigned by supervisor or designate.

Qualifications

- Four-year business, technology or related degree or the equivalent in work experience.

- Competence in understanding electrical systems.

- Two years of prior operations, sales or customer service experience is preferred.

- Advanced working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Email, Internet, and SAP software preferred.

Skills and Abilities

- Excellent understanding of business processes and procedures with a high degree of accuracy and attention to details.

- Excellent interpersonal, written, and verbal communication and reading skills.

- Ability to effectively plan, prioritize and organize.

- Excellent customer service skills include being competent, accurate, responsive, and engaged.

- Ability to trouble-shoot and problem solve various situations.

- Ability to adapt to changing circumstances, using innovative solutions to solve problems.

- Ability to travel and work independently at customer sites while demonstrating excellent interpersonal skills to understand customer needs.

Physical Requirements

Frequency at which you would carry/lift in a typical day:

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

- Lift from Waist:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Lift from Floor:

- < than 10 lbs. - Continuously

- 10 to 25 lbs. - Frequently

- 26 to 50 lbs. - Occasionally

- 51 to 75 lbs. - Occasionally

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

- Carried for Distance:

- < than 10 lbs. - Not at all

- 10 to 25 lbs. - Not at all

- 26 to 50 lbs. - Not at all

- 51 to 75 lbs. - Not at all

- 75 to 100 lbs. - Not at all

- 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

- Sitting (a continuous period of being seated) - Frequently

- Standing (for sustained periods of time) - Frequently

- Walking (moving about on foot to accomplish tasks) - Frequently

- Bending/stooping (downward and forward) - Occasionally

- Crawling (moving about on hands and knees or hands and feet) - Occasionally

- Climbing/Walking Stairs (ascending or descending) - Frequently

- Reaching (extending arms in any direction) - Frequently

- Crouching/squatting (bending the body downward and forward by bending leg and spine) - Frequently

- Kneeling (bending legs at knee to come to rest on knee(s)) - Frequently

- Balancing (maintaining body equilibrium to prevent falling) - Occasionally

- Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously

- Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Frequently

- Pushing/Pulling (using upper extremities to press against or draw or tug) - Frequently

- Grasping (Applying pressure to an object with the fingers and palm) - Continuously

- Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously

- Talking (expressing or exchanging ideas by means of the spoken word) - Continuously

- Driving (the control and operation of a motor vehicle) - Occasionally

- Desk work (work usually performed at a desk) - Continuously

- Use of a computer - Continuously

- Use of a telephone - Continuously

- Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously

- Exposure (to adverse weather & temperature conditions) - Frequently

- Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.