Service Sales Representative – Contracts

Summary

The primary function of this role is to source, promote, quote, and follow up new maintenance contract opportunities needed to achieve annual goals, as well as support existing customer base as required in the Southwestern Ontario region and surrounding area. Having a passion to deliver results that achieve and surpass gross margin and sales revenues forecasts is an essential part of this role.

What You’ll Do

- Execute the sale of generator maintenance/service agreements

- Territory development:

- Identify, develop, and execute planning to penetrate and maintain accounts for sustainable business

- Provide budgets and forecasts as requested

- Visit and work with potential and existing customers to sell the Company’s generator maintenance agreements and SMART monitoring systems

- Actively pursue new and existing sales opportunities

- Create timely and accurate estimates and quotations and follow up on proposals to achieve monthly and annual goals

- Read and interpret specifications and create proposals for customers to meet project closing deadlines

- Preparing, coordinating, and making presentations

- Traveling the territory to identify, meeting and sell new generator service agreements as well as promote the other strengths and attributes of the Company

- Develop and maintain a customer and prospect listing

- Take a proactive approach to resolving customer complaints and disputes

- Keep current all customer contact information, sales opportunities, quotes, update the status of all quotes and final disposition in Company CRM system

- Submit monthly reports summarizing prior month’s activities

- Present training seminars to end users.

- Provide service training for customers on codes and generator maintenance requirements.

- Recruit customers for CSA C282 generator maintenance training

- Learn and understand generator maintenance requirements pertaining to CSA 282/Life Safety generators

- Other tasks and responsibilities as may be required from time to time consistent with the growth and development of the organization and the position

What You Need

- Fluency in English is required.

- Minimum 3 years of successful sales experience in a related or similar industry preferred

- Thorough understanding of sales and selling service agreements

- Electrical and mechanical aptitude/experience is considered an asset

- Excellent working knowledge of Microsoft Office and CRM software

- Valid Provincial Driver’s License in good standing and access to a reliable personal vehicle is required

- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

- Excellent interpersonal and customer service skills

Working Conditions

- Manual dexterity required to use desktop computer and peripherals

- Overtime as required

- Lifting or moving up to 30lbs may be required

- Local travel required

- Some travel throughout Canada and USA required