Service Operative Technician – Rock Tools

Job Description Location & Travel Requirements:

This is a field-based position that requires frequent travel to mine sites, drilling operations, and customer facilities throughout the Southwest U.S. region. Overnight travel may be required up to 70% of the time.

Job Overview

The Service Technician Drilling Products is responsible for providing technical service, maintenance, and support for Boart Longyear's rock drilling tools and equipment in the field. This role ensures optimal product performance and customer satisfaction by performing inspections, troubleshooting, and hands-on repairs of tooling and drilling consumables. The

technician works closely with sales, engineering, and product teams to support field trials, resolve product issues, and improve customer operations.

Key Responsibilities Field Service Support

Perform on-site inspections and repairs of drilling consumables, including percussive tooling, rods, core barrels, and diamond bits.

Product Performance Optimization

Troubleshoot and analyze tooling and bit performance in various drilling environments and recommend improvements to reduce downtime and increase productivity.

Customer Training & Assistance

Train customer crews on best practices for handling, installing, and maintaining Boart Longyear drilling products.

Field Trials & Product Testing

Assist in setup and monitoring of field trials for new products; collect data and provide performance feedback.

Service Documentation & Reporting

Complete detailed service reports and submit customer feedback to internal teams for continuous product improvement.

Inventory & Tool Control

Maintain accurate inventory of service kits and tools; ensure all equipment is in good working condition for field use.

All Other Reasonable Duties As Assigned Key Skills & Competencies Mechanical Knowledge

Hands-on mechanical ability to assemble, inspect, and troubleshoot drilling equipment.

Customer Service

Ability to communicate clearly and professionally with drilling crews and supervisors in high pressure environments.

Analytical Thinking

Use problem-solving skills to assess wear patterns, performance failures, and recommend corrective actions.

Adaptability

Flexible and able to work in diverse field environments including remote sites, mining operations, and variable weather.

Time Management

Efficiently plan service trips, complete documentation, and manage time independently in the field.

Safety Commitment

Demonstrates a strong awareness and adherence to safety procedures and PPE requirements.

Qualifications Education:

High school diploma or equivalent required. Technical or mechanical certification preferred.

Experience

5-7 years of experience in field service, drilling operations, or tooling maintenance.

Languages

Experience with percussive or rotary drilling consumables preferred.

English required. Spanish is a plus.

Physical and Environmental Conditions Work Environment

Field-based in mining, construction, or drilling environments; may be exposed to noise, dust, grease, and weather extremes.

Lifting Requirements

Must be able to lift and carry equipment or tooling up to 75 lbs regularly. Includes kneeling, climbing, and working in confined areas.

Environmental Health & Safety

Boart Longyear commits to protecting the health and safety, physical, psychological, and social well-being of our employees, contractors, and visitors at all of our sites and facilities. We also commit to protect the environment and the communities in which we operate.

All employees and contractors of Boart Longyear are required to:

- Apply the THINK process to ensure no harm to people, property or environment.

- Correctly use required safety equipment, PPE and follow Standard Work Procedures.

- Comply with the Golden Rules of Safety and the Rules of the Road.

- Use Stop Work Authority to control unsafe conditions and stop unsafe acts.

- Report all incidents.

Compensation, Benefits And Perks

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:

- a strong compensation plan

- medical, vision, and dental program

- retirement program

- employee recognition rewards program (BRAVO)

- employee assistance program

Company Overview

Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.

The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.

Our People

At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.

Our Vision

To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.

Our Values

Our Success As a Business Depends On How We Operate. The How Is The Distinctive Way In Which We Conduct Our Business, Guided By Our Values Of

- Integrity

- Health & Safety

- Teamwork & Diversity

- Customer Focus

- Sustainability

Boart Longyear is headquartered in Salt Lake City, Utah, USA. Visit our website, boartlongyear.com and follow Boart Longyear on social media: LinkedIn , Facebook , Instagram and Twitter .

As an Equal Opportunity Employer, we thank all who apply but

will only be contacting those selected for an interview

. Please apply online at https://careers.boartlongyear.com

Business Line

Product Services

Company

Drilling Products

Function

Sales and Marketing

Auto req ID

15708BR

Region (Business Group)

NAM

Country

United States Of America

State/Province

Arizona

City

Phoenix

EEO Statement

Boart Longyear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.