Service Estimator

Summary:

The Service Estimator is responsible for delivering precise and comprehensive service and repair quotations to clients. This role involves analyzing recommendations from field service technicians, providing feedback, and collaborating with technicians to develop accurate repair estimates that support optimal system performance. The estimator works closely with internal teams and external vendors to ensure the availability of necessary parts and equipment. Additionally, the estimation team supports the sales department by providing up-to-date pricing information for service contract proposals.

Minimum Qualifications

Education

- High School diploma required

Experience

- Minimum 5 years in generator, automotive/diesel, or service-based industry - 2+ years working in an ERP system

- Service estimation experience preferred

- Mechanical/electrical repair experience in the power systems industry is a plus

Skills & Knowledge

- Proficient in MS Outlook, MS Excel, and ability to learn company ERP/Estimation software

- Ability to read and interpret parts manuals and electrical diagrams

- Skilled in estimating hours, parts, and tools with limited information (make/model/problem area)

- Ability to obtain accurate pricing from databases, contractors, and suppliers

- Strong attention to detail and organizational skills

- General understanding of engine operation and component interaction desired

- Excellent verbal and written English communication skills

- Effective collaborator with technicians, customer service managers, and vendors

- Knowledge of commercial/industrial generator service industry

- Ability to contribute to a high-performance work team

- Willingness to develop and leverage relationships with OEM vendors

Job Duties & Responsibilities

- Receive, interpret, and review inbound Requests for Quotes (RFQs) from service technicians, fluid sample results, and customers

- Research parts and labor using internal database, vendor support, and OEM materials

- Create quotes in alignment with customer contractual requirements

- Verify and update vendor parts master costs

Working Conditions

- On-site position

- Occasional travel required for training or meetings

- Flexible hours may be necessary to accommodate multiple time zones (Central, Eastern, Mountain, Pacific)

- Availability for after-hours tasks as needed

The above statements describe the general nature and level of work performed in this role. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties based on business needs.

PowerSecure is an equal opportunity employer. All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers.

Benefits:

- Medical, dental, vision, and life insurance

- Competitive pay and 401(k) with match

- PTO, holidays, and sick leave

- FSA/HSA options

- Wellness and referral programs

- Tuition reimbursement

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.