Service Estimation Supervisor

Description

Job Summary

The Service Estimation Supervisor (SES) is a key position that, along with managing the Estimation Team, works with the Service Teams, Customer Care, Service Technicians, Sales, and Vendors to ensure that adequately researched and prepared quotes are accurately and consistently provided to our customers. The position will also establish processes, reference material, and training for all estimators, and track and maintain all data regarding estimate creation, including success rates and production numbers for review. This work includes researching material costs and availability, interpreting parts manuals, and maintaining the ERP database as needed. The successful candidate will have previous industry-specific experience, strong computer, and customer service skills.

Minimum Qualifications (Education, Experience, Knowledge, and Skills)

- Minimum of 5 years of high-level related service experience

- High School diploma is required

- Bachelor’s degree is preferred

- Demonstrated technical proficiency in mechanical and electrical repairs, with a concentration in power generation systems

- Proven ability to read and interpret both printed and electronic parts manuals accurately

- Highly process-oriented, exhibiting strong organizational capabilities and attention to structured workflows

- Proficient in the use of Microsoft Office applications

- Advanced critical reading and analytical skills, with the ability to assess complex information effectively

- Skilled in managing workload and meeting strict deadlines while maintaining exceptional attention to detail

- Ability to work independently and manage multiple tasks efficiently in a fast-paced environment

- Demonstrated initiative in problem-solving and process improvement

- Excellent verbal and written communication skills

- Strong leadership abilities, with a proven track record of developing and leading high-performing teams

- Exhibits the highest level of integrity and impartiality in all findings and service delivery

Job Duties and Responsibilities

- Lead the estimation team to ensure consistent performance

- Receive, interpret, and review inbound requests for quotes including failed fluid samples

- Research parts and labor using internal database, vendor support, and OEM materials

- Create quotes within guidelines of customer contractual requirements

- Research to ensure duplication of previous estimations are handled accordingly, combine quotes when needed, and refresh for updated pricing

- Ensure client terms and requirements are up to date; work with Contracts and CSM team accordingly if updates are needed

- Develop and maintain uniform reference material and templates

- Develop and maintain uniform processes, guidelines, and procedures to be utilized and followed by all estimators

- Work with Service teams to assist in evaluation and coaching for service technicians to improve on the quotes we are providing

- Work with ERP team on continued improvement for the estimation process

- Review and present metrics for the estimation team; implement changes needed on policy or procedures

- Perform quality assurance checks for all estimators to ensure premier service to all internal and external clients

- Develop and report KPIs that accurately reflect production of employees and margins for quoted work

Working Conditions

- This position is hybrid

- Occasional travel may be required for training or meetings

- Must be able to work flexible hours to accommodate different time zones (Central/Eastern/Mountain/Pacific), if necessary

- Be flexible for after-hours tasks, as needed

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign duties and responsibilities at any time, based on business needs.

Equal Opportunity Statement

PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About PowerSecure

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Employee Benefits

We invest in high-value, cost-effective benefits to support our employees’ well-being and success:

- Medical, dental, vision, and life insurance coverage

- Competitive pay and matching 401(k) plan

- Vacation, company holidays, and paid time off (PTO – personal and sick days)

- Flexible spending accounts (FSA) / Health savings account (HSA)

- Wellness incentive programs

- Employee referral program

- Tuition reimbursement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure