Service Desk Engineer

Location: Jacksonville, FL (In office)

Employment Type: Full-time

Reports To: Chief Information Officer

Summary:

We are seeking a highly skilled Service Desk Engineer with deep hands-on experience supporting Microsoft 365 (including Exchange Online, SharePoint, Teams, Power Automate), PowerShell scripting, and Google Workspace. The ideal candidate is also well-versed in endpoint management, basic networking, and overall IT security hygiene. You will be responsible for providing Tier 2/3 support, ensuring smooth daily operations across user devices, SaaS platforms, and collaboration tools.

Key Responsibilities:

• Provide end-user support and administration for:

• Manage and troubleshoot user accounts, mail flow, permissions, and authentication (MFA, SSO).

• Write and maintain PowerShell scripts to automate user provisioning, mailbox configurations, license assignments, etc.

• Perform hardware setup and maintenance for desktops, laptops, peripherals (Windows/Mac environments).

• Deploy and secure endpoints using industry-standard tools (e.g., Intune, Defender, or other EDR solutions).

• Manage patch management for endpoints.

• Troubleshoot network-related issues at the user level (e.g., wireless access points, VPN connectivity, DNS).

• Monitor and respond to tickets in the IT helpdesk system; ensure timely resolution and follow-up.

• Participate in onboarding/offboarding processes, ensuring proper configuration and access.

• Support & Maintain company mobile device plans (cell phones and tablets).

• Serve as the primary point of contact for assisting vendors with the company’s mobile app access, setup, and enrollment support.

• Maintain technical documentation and support guides.

• Manage IT Asset Management (Inventory)

• Provide input on security best practices, patch management, and vulnerability response.

Required Skills & Experience:

• 3+ years of hands-on IT support experience in a Service Desk or IT Operations role

• Strong experience with:

• Solid understanding of endpoint security principles (antivirus, EDR, MFA, compliance policies)

• Working knowledge of networking fundamentals (IP addressing, DHCP, DNS, Wi-Fi access points, firewalls)

• Experience supporting Windows and macOS environments

• Experience with ITIL framework

• Excellent troubleshooting and communication skills

• Strong documentation habits and customer service mindset

Preferred Qualifications:

• Microsoft certifications (e.g., MS-900, SC-900, MD-102, AZ-104)

• CompTIA certifications (A+, Network+, Security+)

• Experience with ticketing systems (e.g., Zendesk, Freshservice, Jira)

• Familiarity with MDM solutions like Intune, Workspace One, or Kandji

• Experience supporting hybrid environments (Azure AD + Google Workspace)

What We Offer:

• Competitive salary and benefits package ($55,000 - $67,000 based on experience)

• Exposure to a modern SaaS-driven IT stack

• Collaborative and growth-focused team culture

• Opportunities for professional development and certification

How to apply:

Visit our website - https://www.paulmurrayoil.com/oil-jobs