Service Coordinator / Office Amin.

Midwest Petroleum Equipment (MPE) is a rapidly growing, industry-leading provider of petroleum equipment services. Recognizing the limited options available to retail gas stations and private fuel system operators for building and repairing their equipment, MPE stepped in to revolutionize the industry. We provide timely customer service, unparalleled industry experience, and an unwavering commitment to excellence.

Our success has fueled expansion to eight branch office locations and a team of over 140 awesome people. MPE has also been recognized on the Inc. 5000 list of fastest-growing private companies in the U.S.! As part of our continued growth, we've established a dedicated General Contracting (GC) Division, Midwest Contracting Solutions, offering even more comprehensive services to our clients. This expansion, along with our existing services, creates significant growth opportunities for dedicated individuals to join our expanding team and advance their careers within a dynamic and innovative environment.

Title: Service Coordinator / Office Admin.

Responsibilities:

Service Coordinator:

· Work with the Service team to obtain and provide customer updates regarding service requests and status.

· Collaborate with the Parts department to handle Work Orders and schedule return trips for service completion.

· Assign Work Orders to area Service Technicians by 4 PM the day before scheduled service to ensure effective planning.

· Regularly update customer portals with relevant information for your assigned area to maintain transparency.

· Monitor and ensure Service Technicians comply with customer requirements to uphold service quality standards.

· Communicate promptly with Service Technicians during emergency situations to facilitate quick responses.

· Keep the customer database current with accurate information for easy access by the team.

· Schedule return trips with customers for service completion once parts arrive, aiming to minimize service downtime.

· Work with management on special projects as they arise, assisting in coordination and execution.

· Maintain the service inbox email for your area, addressing inquiries and communications proactively.

· Prepare and submit paperwork and Testing Documents to State authorities while entering necessary information into software systems.

· Notify the team and supervisor of any planned time off at least two weeks in advance to facilitate coverage planning.

Office Administrator:

· Order supplies for branch (printer paper, office supplies, PPE, etc.)

· Answer incoming phones

· Greet and direct incoming traffic

· Help with Special Projects when needed

· Work with the Management Team on any maintenance needed on site

· Check Mailbox daily

· Assist Management with planning and coordinating special events as needed.

Hours:

· This is a full-time position working Monday-Friday

Education and Experience:

· High School diploma required, but college degree preferred

· Three years working in a professional office environment or related experience preferred

· Construction or service contractor experience preferred but not mandatory

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

Schedule:

Experience:

Ability to Commute:

Work Location: In person