Service Coordinator (Local 125) - Bend, Oregon

POWER YOUR GREATNESS!

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

Responsibilities

- Service Coordinator A – Has successfully completed all required training and evaluation segments.

- Service Coordinator B – Successfully completed required training and evaluation segments D and C.

- Service Coordinator C – Successfully completed required training and evaluation segment D.

- Service Coordinator D – Entry level position. Must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills as determined by the joint sub-committee. The determination of these qualifications will be done by test, and/or joint interviews as determined by the joint sub-committee.

The successful candidate will be responsible for a variety of office related tasks to support day-to-day operations at an electric utility. Some essential duties include customer communication, project tracking, data base entry and payroll processing. Other duties may include:

Manage emails, letters, packages, phones calls and other forms of correspondence.

Process paperwork for internal or external use across various work groups.

Organize and maintain project data to assist management with reporting requirements.

Assist other service coordinators as needed to meet team objectives and deliverables.

Extended work shifts during emergency operations.

A Service Coordinator is an employee who represents the company while working in an office setting in a service center. This position may be hired as a Service Coordinator D, this is an entry level position and must demonstrate basic clerical skills, which will include keyboard proficiency, office etiquette as well as oral and written communication skills. The determination of these qualifications will be done by test. Applicant is expected to progress to a Service Coordinator A within twenty-four (24) months of accepting a Service Coordinator D position. The successful candidate will enter a two-year training program which may require overnight travel for up to a week at a time.

Requirements

- High School or GED equivalent.

- Two years customer service experience.

- Proficient with Microsoft office suite.

- Must be detail oriented with a demonstrated ability to multi-task.

- Successful in passing clerical aptitude test as well as a typing test at 30 WPM.

- Ability to clearly communicate in person, in writing and over the phone.

Preferences

- Have three to five years of experience in a utility field operations environment.

- Have two or more years of experience as a group or administrative assistant.

- Previous experience with SAP software and the ability to quickly learn proprietary software systems.

- Excellent time management and organizational skills.

- Proficient and accurate use of 10 key.

Additional Information

Req Id: 114028

Company Code: PacifiCorp

Primary Location: Bend, Oregon

Department: Power Delivery Schedule: Full-Time

Personnel Subarea: IBEW Local 125

Hiring Range: $26.26 per hour

Benefits: Health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. For more information, please visit: https://careers.pacificorp.com/content/New-Benefits-Page/?locale=en_US

Employees must be able to perform the essential functions of the position with or without an accommodation.

PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

Unless otherwise required by law, all offers of employment are contingent upon the successful completion of a background check and drug screening including for marijuana. While marijuana is legal in several states, including Oregon, a positive test for positions in Oregon may disqualify a candidate. The company complies with the laws of Washington and California and only obtains and considers positive tests for marijuana in safety-sensitive positions or those covered by U.S. Department of Transportation regulations.