Bourne's Energy

Service Billing Specialist

Morrisville, VT

Full-time

About This Job

Join Our Team - Find Your Future!

Bourne's Energy has been providing fuel delivery and HVAC services in Vermont since 1947. Joining this team is like gaining a family. We care about our customers, our communities, and each other. You have many choices of where you work, so choose the place where YOU MATTER and will be APPRECIATED.

Position Summary:

The Service Billing Specialist enters data from service calls and generates customer invoices. The Service Billing Specialist will also work with a team to help develop and implement all policies, procedures, systems and best practices with regard to billing, for the purpose of maintaining accurate financial information.

Essential Functions:

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Audits technician billing to prepare customer invoices for posting and sends them to customers.

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Daily imports data from the technicians completed work on Ignite Mobile.

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Assists Service Billing Team members with postings or corrections when necessary.

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Primarily responsible for completing Service Install Billing.

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Ensures all work orders for a given month are posted in a timely manner to aide in completing monthly work and reporting.

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Files completed paperwork.

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Handles customer phone calls on billing and assists in resolving issues and complaints. Coordinates with service managers to resolve customer complaints/issues.

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Prepares job estimates to extend cost for service or install performance for President and service managers.

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Prepares material purchase invoices and preps paperwork for both the Service Billing Team & Inventory receiving.

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Tracks tanks sold to customers from the Bourne’s Energy inventory and reports sales to the Accounting and Human Resources Manager and the CFO.

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Compiles list of subcontractor expenses for the CFO for month end closing.

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Performs a variety of general office duties including data entry, answering phones, copying invoices and other materials, preparing mailings, and filing.

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Provides backup to the Customer Service Representative team during assigned phone coverage slots.

Other Tasks:

Performs other work-related duties as assigned.

Experience:

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At least two years of experience in bookkeeping, accounting or general office work required.

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Ability to work accurately with numbers, calculations, and spreadsheets.

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Good verbal and written communication skills, including customer service skills and telephone etiquette.

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Ability to stay organized and multi-task.

Other Attributes Required:

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Service !Put the customer first and provide the Bourne’s Energy customers with a high level of customer service.

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Quality and Productivity! Make sure that the work and service provided is top notch. Perform required amount of work in a timely fashion with a minimum of errors.

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Organization! Always keep work area organized and orderly; organization is the key to efficiency.

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Communication! All jobs have a customer needing assistance. Communicate clearly and effectively, verbally and in writing.

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Confidentiality! Maintain confidentiality relative to customers, coworkers, and the Bourne’s Energy business affairs.

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Dependability! Be punctual for scheduled work and use time appropriately. Perform duties in a conscientious, cooperative manner.

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Teamwork! Work in harmonious relationships with all coworkers.

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Professionalism! Be neat and maintain a professional appearance.

Education:

Post secondary education in bookkeeping or accounting highly preferred, High School Diploma or equivalent required.

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About This Job

Join Our Team - Find Your Future!

Position Summary:

Essential Functions:

•Files completed paperwork.

Other Tasks:

Performs other work-related duties as assigned.

Experience:

Other Attributes Required:

Education:

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Files completed paperwork.