Senior People Services Associate-2

We are hiring a Senior People Services Associate that provides employee support for HR-related inquiries in a service center environment. This role serves as the primary point of contact for employees and managers seeking HR-related assistance and support. They are responsible for providing exceptional customer service and accurate information regarding HR policies, procedures, benefits, and employee programs. The ideal candidate is knowledgeable in HR practices, possesses excellent communication skills, and demonstrates a commitment to delivering timely and effective HR solutions.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you with the opportunities to push your career to the next level.

The Types of “Energy” You Bring

- You have exceptional customer service and interpersonal skills.

- You have strong problem-solving skills.

- You are detail-oriented with excellent organizational and time management abilities.

“Gauges” of Responsibility

- Serve as the initial point of contact for HR inquiries and provide prompt and courteous assistance via phone, email, or other communication channels.

- Schedule interviews and greet corporate candidates.

- Respond to Level 1 and 2 questions for all HR inquiries including Benefits, Compensation, Leave of Absence, Employee Relations, and Payroll/Time Keeping.

- Provides training and mentorship to L1 employees as a subject matter expert in Service Center Operations.

- May be provided special projects and tasks associated with the success of the Service Center.

- Accurately document and maintain employee records, ensuring confidentiality and data accuracy.

- Assist employees with HR system navigation, including self-service portals and online tools.

- Stay updated on changes in HR policies, procedures, and employment laws to provide accurate and up-to-date information to employees.

- Guide employees through various HR processes, such as performance evaluations, leave management, and onboarding/offboarding procedures.

- Process open enrollment changes and assist with systems testing.

- Escalate complex issues to Level 3 COEs for further investigation and resolution.

- Contribute to the improvement of HR Service Center processes and resources.

- Maintain a positive and professional demeanor while handling sensitive and confidential information.

- Provide training and guidance to employees on HR-related topics as needed.

- File employee information as necessary.

- Enters employee data (including job, payroll, and benefits) into HR system ensuring the accuracy of information and necessary approvals.

- Assist in administering the tuition grant program

“

Fuel” for You

- Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development. - Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.

- The Road Ahead – We offer 401k and a match component!

- Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

- Give Back! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choice.

The GPS of our Interview Process

- First thing first, if you’re interested in the role, please apply.

- A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.

- We conduct in-person and virtual interviews.

Qualifications

- Associate’s degree preferred.

- 2-4 years’ experience in customer service.

- Excellent writing and communication skills.

- Ability to handle multiple inquiries simultaneously.

- Maintains confidentiality and exercises discretion in handling sensitive employee information.

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

- Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.