Enercare

Senior Manager, Credit and Debt Management

LocationMarkham, ON
Job TypeFull-time

About This Job

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.

Come and join one of North America's largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.

Role: Senior Manager – Credit and Debt Management

Status: Regular, Full Time

Reports to: Director – Credit and Debt Management

Division: Enercare Home Services

Location: Markham


Responsibilities:

Manage Credit and Collection department, policies and procedures
Contributing to and implementing approved credit and collection strategies, policies, procedures and internal controls to minimize credit risk, and maximize collection efforts
Lead a focused team of analysts to meet business KPIs to ensure success of the department
Oversee and manage vendor relationships to achieve KPI targets and achieve overall department success
Recommend and lead changes regarding departmental efficiencies (i.e. organization of workflow and processing activities) that maximize departmental productivity and deliver enhancement to Credit and AR performance
Continually build teams knowledge base and promote growth of entire team
Understand and communicate performance levels and statistics for Accounts Receivable (daily, weekly, monthly), and monitoring impacts of any procedural changes.
Support team members filing bankruptcy and consumer proposals
Provide expertise and support for credit approval process
Lead and continue to develop B2B collection process
Work closely with third party collections vendors to ensure recovery rate is maximized
Lead projects focused on reduction of AR and bad debt and improve credit approval rate
Perform root cause analysis and drive process changes to improve results
Monitor and Report credit and collection performance report to leadership team


Qualifications:

Minimum 10 years credit and collections leadership experience in a management role
Knowledge of compliance and regulation environment across Canada in credit and collection
Experience in managing collection vendors including but not limited to 3rd party collection agencies
Familiar with key measurements in credit and collection field
Experience in managing on site and remote team members to ensure team productivity
Ability to work in a fast-paced and changing environment.
Strong data analysis skills are required
Knowledge of collections dialer strategy
Experience in quality assurance for collections or call center team
Computer skills (Word, Excel, Powerpoint, MS vision, MS project and MS Access)
Team player
Post-secondary education (University Degree, College Diploma or equivalent)

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Similar Jobs

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
5 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
9 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
17 days ago
company-logo

Summer 2025 Student Intern - IT

Entergy
Job TypeSeasonal, Internship
 
New Orleans, LA
26 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
16 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
about 1 month ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
26 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
about 1 month ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
27 days ago
company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
4 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
27 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
30 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
24 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
30 days ago
company-logo

2025 Summer Internship - Engineering

Gerdau North America
Job TypeInternship
 
Charlotte, NC
25 days ago
company-logo

Senior SCADA Analyst

Pembina Pipeline Corporation
 
Sherwood Park, AB
30 days ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
13 days ago