About Us:
We’re a growing company with a dynamic environment and a small, hands-on IT team that supports a diverse and expanding workforce. With a footprint across California and beyond plus a focus on growth-both organic and through acquisitions-we're looking for a Senior IT Specialist who is as comfortable resetting a password as they are leading a systems implementation. If you’re someone who thrives in a varied role and values teamwork, problem-solving, and exceptional customer service, we want to meet you.
What You’ll Do:
As a Senior IT Specialist, you’ll play a critical role in keeping our technology infrastructure running smoothly, supporting employees at all technical levels, and leading initiatives to improve our IT environment. You’ll be involved in everything from basic support to high-level systems implementation and integration, with opportunities to grow as we grow.
Key Responsibilities:
•Provide Level 1 through Level 3 technical support for hardware, software, and network issues
•Support and maintain company systems including Google Workspace, JotForms, NetSuite, FieldPoint, and more
•Install, configure, and troubleshoot hardware including desktops, laptops, printers, and mobile devices
•Respond to support tickets in a timely and professional manner
•Lead or support implementation of new software and infrastructure projects
•Assist with acquisition integrations, including onboarding new team members, setting up infrastructure, and connecting systems
•Document processes and maintain system documentation
•Travel to company sites as needed (15 branches in 7 states)
•Monitor system performance and make recommendations for improvement
•Collaborate cross-functionally with operations, finance, field teams, and vendors
Additional Common Duties in This Role:
•User account and access management
•Data backup and recovery operations
•Security awareness training and support
•Patch management and software updates
•Asset tracking and IT inventory management
•Vendor coordination and license management
What We're Looking For:
Must-Haves:
•5+ years of experience in IT support or systems administration, ideally in a multi-site environment
•Excellent communication skills-able to explain technical issues to non-technical users
•Strong customer service mindset and a “no task too small” attitude
•Self-motivated, adaptable, and eager to learn new systems and technologies
•Solid understanding of networking fundamentals, cloud-based systems, and enterprise software
•Experience supporting Google Workspace and familiarity with tools like JotForms, NetSuite, and FieldPoint (or willingness to learn quickly)
Nice-to-Haves:
•Experience with acquisition support and/or IT due diligence
•IT certifications (e.g., CompTIA, Google IT Support, Cisco, Microsoft)
•Familiarity with implementing a distributed network domain
•Familiarity with mobile device management (MDM) solutions
Why Join Us?
•Opportunity to grow alongside a company that’s expanding rapidly
•Work in a role that’s varied and impactful-no two days are the same
•Be part of a tight-knit, collaborative IT team
•Competitive salary, benefits, and opportunities for professional development