Senior Coordinator, Electrical Construction and Maintenance Engineering

About Us

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid. In a world of complexity and unanswered questions, there is one thing we're certain about: the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050!

The Senior Technology Coordinator will serve as the frontline support for office and field-based teams, helping to implement and maintain the company’s technology standards in remote and dynamic environments. From onboarding users on new software to resolving connectivity and hardware issues, this position ensures that project teams stay connected, productive, and equipped with the tools they need.

This is a high-impact role for someone who enjoys combining technical expertise with hands-on fieldwork, and who thrives in a fast-paced, collaborative setting.

- Deploy, configure, and maintain technology equipment (laptops, tablets, smartphones, hotspots, printers) across the Massachusetts territory, including at construction job sites

- Provide on-site and remote support for troubleshooting hardware, software and connectivity issues (common applications include: SAP, Procore, OpenDoc, SharePoint, ArcGIS, Starlink, etc.)

- Develop comprehensive training guides for business applications and train field staff on the use of company-approved apps, devices, and digital workflows

- Coordinate equipment replacements, repairs, and upgrades

- Collaborate with internal stakeholders to support rollout of new tech initiatives and ensure all equipment is up-to-date and functioning properly

- Document common issues and create easy-to-use guides or training materials for field teams

- Organize and ensure department SharePoint sites are accessible and functional

- Maintain an inventory of all technological equipment and ensure proper documentation of repairs and maintenance

- Stay current with emerging technologies and recommend updates or new tools to improve efficiency

Qualifications

- Degree in Information Technology, Computer Science or a related field, or equivalent work experience

- Proven experience in a technical support or training role, preferably in a field environment

- Working knowledge of iOS, Windows, and mobile device management (MDM) tools

- Excellent communication and interpersonal skills, with the ability to train and support diverse groups of users

- Ability to work independently, manage multiple tasks in a fast-paced environment, and travel frequently to job sites

- Valid driver’s license with ability to travel across the National Grid service territory in Massachusetts to support various office and field locations.

More Information

Salary - $111,000 - $130,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.