Senior Business Systems Analyst

At PALMS Insurance, a NextEra Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

Position Specific Description

Palms Insurance is a subsidiary of NextEra Energy, Inc., and manages both its Alien captive, Palms Cayman (which focuses on providing NextEra flexible and comprehensive insurance) and non-affiliate insurance entity Palms Specialty (a fast-growing specialty surplus lines insurer and reinsurer serving to further diversify NextEra’s overall insurance portfolio and contribute to overall profitability).

Job Description: We are seeking an experienced Senior Business Systems Analyst with a strong background in the insurance industry to support strategic system implementation initiatives and ongoing business improvement projects. The ideal candidate will be responsible for gathering and defining business requirements, creating process flows, writing UAT user stories, and delivering detailed business process documentation. This role requires both a structured thinker and a hands-on executor who can work across departments to drive clarity, alignment, and actionable outcomes by bridging the gap between business and technology functions.

1. System Implementations

- Gather, analyze, and document detailed business and functional requirements for system changes or new implementations.

- Translate business requirements into user stories and acceptance criteria for UAT and development teams.

- Lead or support User Acceptance Testing (UAT) efforts, including test case creation, execution coordination, and issue resolution.

- Work closely with stakeholders to prioritize requirements and align deliverables with business objectives.

- Assist with data conversion tasks, including mapping legacy data to the new system, identifying data gaps or inconsistencies, and supporting validation activities.

2. Process Design & Documentation

- Work closely with business leaders to understand current operations and define optimal future-state processes.

- Create procedure documentation, process flow diagrams, and swim lane diagrams to clearly illustrate business functions and handoffs.

- Identify inefficiencies and provide recommendations for process improvements or automation.

- Create and manage business process documentation for training and onboarding purposes.

3. Other Responsibilities

- Interview stakeholders to create project scope documents.

- Work with compliance team to ensure IT SOX certifications and adherence to applicable standards.

- Help support RFP process for vendor and/or platform selections.

- Support the teams in all ongoing lights-on and application maintenance efforts.

Required Experience:

- Prior P&C insurance industry experience is required.

- Commercial and/or Specialty insurance experience is preferred.

- Program insurance and delegated authority model exposure is nice to have.

Job Overview

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

Job Duties & Responsibilities

- Demonstrates a strong familiarity with business processes that are in their area of business focus

- Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members

- Applies advanced analytical skills within functional area to decompose work into manageable value-based units

- Responds to requests, identifies conflicts, and makes recommendations where needed

- Devises or modifies procedures to solve complex problems

- Uses knowledge of business processes to identify interdependencies and functional gaps

- Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution

- Contributes to the application testing process (directly or to support end users)

- Creates and updates documentation, as appropriate, for selected project framework

- Maintains a familiarity with market trends in technology

- Performs other job-related duties as assigned

Required Qualifications

- High School Grad / GED

- Bachelor’s or Equivalent Experience

- Experience: 4+ years

Preferred Qualifications

- None

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt Employee Type: Full Time Job Category: Information Technology Organization: Palms Management Services, LLC Relocation Provided: Yes, if applicable

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