Senior Application Support Engineer

What We Do

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets.

Role Summary

We are hiring for the new “Technical Lead - FX Application Support” based in the Capital Markets Foreign Exchange Division. The successful candidate will handle production support activities of all the applications in the CMFX bucket and will be working with teams in the UK, US, Sri Lanka, and Singapore to ensure near 100% availability. As part of the IT Capital Markets FX Support Team, you get to be involved with handling user support issues, problem analysis, and bug fixes with deep-dive analysis into key applications.

Responsibilities

- Acts as the Recovery Manager and escalation during recovery of major incidents and provides technical or domain expertise.

- Handles major incidents including defining and executing tasks, planning and driving break fix changes/recovery actions, assessing impact and tracing progress to ensure timely escalation.

- Provides input into the problem management process and owns actions as a result of the process.

- Follows ITSM processes and overall execution framework to maintain SLA and SLO.

- Captures information and facilitates the decision-making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval.

- Provides application configuration and maintenance, proposing application systems changes, better uses and enhancements.

- Delivers support to existing business users and investigates and resolves application errors, data discrepancies and queries, liaising with software suppliers as required to develop system enhancements.

- Defines acceptance tests for new or changed automated systems.

- Proactively continues to build and apply relevant domain knowledge that may relate to workflows, data pipelines, business policies, configurations and constraints.

- Develops and maintains CI/CD pipelines using Azure DevOps, GitLab CI/CD, or similar tools to automate software builds, testing, and deployment processes.

- Integrates automated testing suites, code analysis tools, and security scanning tools into CI/CD pipelines to ensure the quality and security of trading software releases.

- Implements blue-green deployments and canary releases strategies to minimize downtime and risk during deployments.

- Implements comprehensive monitoring and alerting solutions using Datadog, Azure Monitor, Application Insights, and Log Analytics to proactively identify and address performance issues, anomalies, and security threats.

- Configures custom dashboards and reports to provide real-time visibility into the health and performance of FX trading systems and infrastructure.

- Configures alerts and notifications and responds to performance issues, security threats, and other incidents.

- Responds promptly to incidents, conducts root cause analysis, and implements preventive measures to mitigate future occurrences.

Nice to have:

Bachelor’s degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.

At least 5 years of in hand experience in any FOREX Application product support.

Experience in scripting in one of the following languages: Perl, Bash, Python.

We are looking for experienced talent. If this sounds exciting to you, click 'Apply' to join our team today!

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $95,700 - $159,700.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of

Integrity, Partnership

,

Excellence

and

Change

underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.