Perfect Choice Exteriors llc

Seeking the BEST Customer Service Advocates

Saint Charles, MO

Full-time

$33,280-$37,440

About This Job

Job Overview

We are seeking a dedicated and enthusiastic Customer Advocate to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with exceptional service. You will engage in outbound calling, assist with inquiries, and provide solutions to enhance customer satisfaction, all while setting appointments to make their dream home a reality. The ideal candidate will possess strong communication skills and a passion for client services.

Responsibilities

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Handle inbound and outbound calls to assist customers with their inquiries and concerns.

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Provide accurate information regarding products and services to clients.

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Perform data entry tasks to maintain up-to-date customer records.

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Analyze customer feedback and trends to improve service delivery.

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Demonstrate excellent phone etiquette while interacting with clients.

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Maintain a positive attitude while managing high call volumes.

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Set appointments via inbound & outbound calls, while tracking same day appointments, confirmations and cancellations

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Average 20-25 calls per hour

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Must be able to type at a rate of 30-45 WPM

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Provide exceptional service at all times

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Maintain a positive attitude in all internal and external communications

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Perform other tasks, as needed

Experience

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Previous experience in a call center or customer service environment is preferred.

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Strong communication skills, both verbal and written, are essential.

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Proficiency in data entry and the ability to analyze information quickly.

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or multilingual abilities are a plus, enhancing our capacity to serve diverse clients.

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A commitment to delivering exceptional client services and fostering positive relationships.

Qualifications and Skills:

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Available to work some evenings and weekend

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Proficient in Microsoft Office Suite

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Call Center Experience

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Experience in achieving goals while being self-motivated

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Proven ability to successfully work in a fast pace environment, where accuracy is essential

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Strong verbal communication skills

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Attention to detail and ability to multitask

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Must be highly dependable and have a strong work ethic

Benefits:

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Bonus opportunities

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Paid holidays

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Paid time off

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Fun and professional company culture

If you are passionate about helping others and thrive in a dynamic environment, we encourage you to apply for the Customer Advocate position. Join us in making a difference through outstanding customer care!

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

•

Flexible schedule

•

On-the-job training

•

Paid time off

Shift:

•

8 hour shift

•

Day shift

People with a criminal record are encouraged to apply

Work Location: In person

Seeking the BEST Customer Service Advocates

About This Job

Responsibilities

Experience

Qualifications and Skills:

Benefits:

Job Type: Full-time

Pay: $16.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

Work Location: In person

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