Summary
Spire is seeking a Workplan Scheduler II to work in one of our Alabama centers. This position will assist the Team Lead of Workplan Execution, in planning and assigning same day and future dated work. The Workplan Scheduler II will utilize technologies to ensure manpower is appropriate and proper work leveling and routing occur so that customer related requests, compliance targets, and new business tasks are completed in a timely manner.
Duties and Responsibilities
•Take the lead in training and mentoring new Scheduler II employees, ensuring they understand all systems, processes, and responsibilities required for the role. Develop job aids, training and procedures.
•Analyze and execute Workplan Execution analytics and reporting.
•Utilize and master relevant scheduling and information systems (e.g. Click, Maximo, Oracle).
•Assign, analyze, and report daily/weekly/monthly/yearly assignments of all work performed by Spire field operations.
•Understand and utilize reporting dashboards and reports (e.g. Excel, Oracle Business Intelligence, and Tableau).
•Leverage large data sets to aid in decision making.
•Assist in performing root cause analysis for changing business needs and communicate findings to the Manager, Team Lead, and Scheduler III.
•Evaluate, recommend, and perform adjustments to routes daily based on changing business needs.
•Proactively assess future business conditions and adjust workload plan as necessary to support changing company initiatives.
•Answer calls and emails from Service Technicians, Customer Experience Agents and other stakeholders.
•Assist in forecasting and budgeting processes by providing relevant data.
•Work with other areas of Field Operations, IT, and Operations Support to identify, improve, and implement best practices and process improvements.
•Receive and respond to non-emergency calls ensuring the shortest possible response time.
•Handle appointment-based work from call initiation to dispatch when needed. Same day AND future.
•Monitor and operate a virtual phone application.
•Perform all other duties as assigned.
Essential Characteristics and Competencies
•Use effective communication to relay pertinent information to field personnel by way of phone and special instructions on field activities.
•Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.
•Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently.
•Ability to lead by example in support of the company’s essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.
•Ability to work under pressure and meet tight deadlines.
•Ability to adapt to a fast-paced, changing environment.
•Strong interpersonal skills with the proven ability to build rapport with a diverse range of individuals.
•Ability to work independently and manage time effectively to meet individual goals and deadlines.
•Ability to collaborate and display a positive attitude in a team-oriented environment.
•Flexibility to operate as a team player to meet shared goals.
Required Education (certifications, licenses)
•High school diploma/GED required
Preferred Education (Certifications, Licenses, etc.):
•Bachelor’s degree preferred or at least 3 years of experience in a role that emphasizes the knowledge, skills and abilities listed above.
Required knowledge, skill and abilities
Required Competencies, Knowledge, Skills and Abilities:
•Strong organizational and time management skills
•Knowledge of company industry standards and best practices
•Ability to effectively facilitate communication and collaboration among team members and with other departments
•Capacity to adapt to changing priorities and unforeseen circumstances
•Ability to analyze scheduling data to identify trends, potential issues, and areas for improvement
•Aptitude to identify, learn and apply new business processes
•Proficiency with Microsoft Office applications such as Excel and PowerPoint or similar applications
•Basic knowledge of data analytics/visualization (e.g., Tableau, Obiee, etc.)
Preferred Skills:
•Experience in scheduling, resource allocation, and workflow management, including dispatching and work plan execution
•Experience with mobile workforce management software
•Working knowledge of Click, Customer Care and Billing by Oracle, Maximo or other customer information systems.
Physical demands, environment and schedule
•Normal office conditions
•Variable shifts as needed to accommodate business needs
Company Overview
At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
Posting Requirements
Posting Requirements
We accept online applications through our career site at jobs.spireenergy.com.
Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity Employer.
Birmingham, AL
Full-time
