Sales Support Specialist

CEC Motor and Utility Services has an immediate full-time opportunity for a Sales Support Specialist at our office in Palmetto, FL. The position includes working independently as well as with a close-knit, high-performance team to ensure the success of our sales division.

This is not a typical administrative role. As our right-hand partner, you will be the key liaison to the Account Manager and the operational backbone of our entire commercial process. You will be the central hub that connects clients, vendors, outside sales, and our expert shop team. Your mission is to ensure a seamless flow from quote to delivery, managing dynamic priorities and driving the efficiency that allows our business to grow. If you are a natural problem-solver who thrives in a fast-paced environment and wants to make a tangible impact every day, this role is for you.

Initially, this role will be internally focused. As you master our operations, there will be an opportunity to grow into a more client-facing capacity, corresponding with our valued partners and taking on greater account management responsibilities.

While experience in our industry is a plus, we hire based on character, capability, and cultural fit. We can teach you the technical specifics, but we cannot train work ethic, attitude, or a passion for teamwork.

Physical Demands:

- Must be able to remain in a stationary position 50% of the time.

- Must be able to occasionally move file boxes weighing up to 20 pounds

Work Environment:

- Temperature-controlled office and shop.

Reporting Relationships:

- The Sales Support Specialist reports to the Office Manager

Hours

- Monday - Friday (7:00 am - 3:30 pm

Pay Frequency

- Weekly

FLSA Status:

- Non-Exempt

Disclaimer: This position requires drug and background screening. The employee must be able to perform the essential functions of the position satisfactorily, and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CEC Motor & Utility Services LLC retains the right to change or assign other duties to this position.

Compensation:

$25 - $30 hourly

Responsibilities:

- Quote & Contract Management: Prepare, manage, and track detailed quotes and proposals, ensuring compliance with client contracts and internal capabilities.

- Process Coordination: Act as the primary liaison between the sales team and the repair shop to coordinate job status, pickups, and deliveries, ensuring we meet our commitments.

- Administrative Support: Create Excel spreadsheets, including tables and inputting equations. Update and sort files, handle incoming phone calls, data organization, draft and proofread correspondence, and conduct research.

- Information Flow Management: Master our CRM (Active Campaign) and internal software to meticulously document job activity, ensuring all team members have the accurate, real-time information they need.

- Process Coordination: Act as the primary liaison between the sales team and the repair shop to coordinate job status, pickups, and deliveries, ensuring we meet our commitments.

- Operational Support: Partner directly with the Account Manager to manage shifting priorities, troubleshoot emergent issues, and ensure a smooth hand-off of completed jobs to the billing department.

Qualifications:

- High school diploma or equivalent.

- At least (3) years of experience in an office setting; or an equivalent combination of training, education, and experience.

- Strong mathematical skills.

- Problem-solving skills with the ability to think strategically and improve processes.

- Excellent organizational skills and attention to detail with the ability to prioritize tasks and stay calm under pressure.

- A team-first attitude, with a strong drive to contribute to the success of the entire organization, but also comfortable working independently.

- Willing to learn.

- Excellent oral and written communication skills, including strong spelling, grammar, punctuation, and email etiquette.

- Proficient in a modern office environment, including CRM software, Google Workspace, Microsoft Office, Excel, and Outlook.

Preferred Qualifications:

- Associate’s Degree in Business Administration, Accounting, Sales, or a related field.

- Experience with municipal contracts.

- Experience in Sales and/or Sales Administration.

About Company

CEC Motor & Utility Services is a privately held Motor and Pump repair shop founded in 2011. Our business caters to the water/wastewater industry and is designed to provide customers with superior service through quality motor/pump repairs. The Company prides itself on treating its employees and customers with respect and honesty.

We believe each employee contributes directly to the company’s growth and success. CEC offers a great work environment, professional development, challenging careers, and competitive compensation.

Benefits Include:

- 401(k)

- Medical, Dental, and Vision Insurance.

- Company-Paid Life Insurance

- Company-Paid Long-Term Disability

- Employee Assistance Program

- FSA

- Paid Holidays

- Paid Time Off