Sales Coordinator/Estimator

POSITION SUMMARY

This position is responsible for cost estimating for finished equipment and preparing sales proposals, quotes, or bids. Significant interactions with customers, account managers, engineering and manufacturing is required. The job description is to be used as a guideline only and may not incorporate all functions of the job; education and experience outlines are ideal qualifications/assets but do not necessarily reflect the requirements of the position.

Essential Job Functions include the following, but are not limited to:

Estimates and Proposals

1.    Evaluates specifications, terms and conditions of customer request and reviews the equipment/concept, conditions and terms with Account Manager and/or Sales Manager.

2.    Initiates the development of necessary information from engineering, manufacturing, purchasing to develop accurate quote/proposal.

3.  Compiles and retains information received from other departments to develop written customer proposal to include quote, specifications, sales literature and drawing as required.

Order Processing

4.   

Accurately prepares and processes sales

order clarifying specifics to include but not limited to customer information, shipping information, billing/payment terms, unit specifications, etc.

5.     Ensures order changes are processed and communicated in a timely manner.

6.     Coordinates shipments and customs processing with logistics company.

Customer Service / Communication

7.    Delivers excellent customer service using various communication avenues (e-mail, website, phone, fax, etc.) to ensure internal and external customer requests are addressed in a professional and timely manner

8.    Prepares letters, proposals, reports, forms, and specifications as needed.

9.    Assists with customer satisfaction survey distribution and compilations.

10.  Expedites the resolution of customer problems and complaints

Qualifications

Experience -

 Ability to multi-task in a fast-paced environment; Proven ability to organize projects and solve problems within a timely manner;

Education

- Associate’s degree in a business discipline or related field required; Bachelor’s degree in business or related field preferred. Minimum of 5 years of manufacturing related experience accepted in lieu of degree