Router/Dispatcher

Hours:

Monday – Friday

7:00 am to 4:00 pm

Duties/Responsibilities:

- Route deliveries efficiently.

- Investigate and resolve issues reported by drivers.

- Collect COD’s from drivers.

- Coordinate deliveries with other departments and facilities.

- Assist will-call customers.

- Use computer for shipping feedback/other various computer functions.

- Assist with phone calls.

- Answer after hours customer calls as required.

- Collaborate with sales, order entry, service department, etc. to meet customer needs.

- Keep sales and other departments abreast of any changes or delays in deliveries.

- Assist in annual performance reviews with drivers.

- Occasionally assists in loading truck.

- Supports company goals and initiatives.

- Maintains telephone or radio contact with drivers to give delivery instructions.

- Performs other duties as assigned.

Knowledge, Skills and Abilities:

- Good oral and written communication skills

- Team player/collaborative

- Ability to meet deadlines

- Positive attitude

- Troubleshoots and solves problems

- Strong work ethic

- Customer service oriented

- Good attendance record; reliable

- Detail oriented

- Possess basic mathematical skills

- Knowledge of Southeastern Michigan and NE Ohio areas.

Minimum Qualifications

- High school diploma or general education degree (GED)

- Minimum of 2 years’ experience as dispatcher

- General computer knowledge (windows office, word, excel, outlook & misc. iPhone apps).

- General understanding of DOT Regulations

- SAP software preferred but not required