Royalty Roofing

Roof Repair and Maintenance Manager

LocationOH
Job Typefull_time

About This Job

About Us

Royalty Roofing is a full-service exterior contractor proudly serving Northeast Ohio. We specialize in residential and commercial roofing, siding, gutters, windows, and more. Our mission is to deliver exceptional service and craftsmanship while supporting a professional, growth-minded team culture.

Position Overview

We are seeking a skilled and service-driven Repair & Maintenance Manager to oversee roofing, siding, and carpentry repairs and warranty operations. This position serves as the first line of defense in customer communication, fielding inbound calls, assessing issues, and offering timely solutions. You will lead our team of multi-trade technicians and act as a crucial support resource for project managers-helping to scope repairs, estimate job costs, and manage change orders. This role is perfect for someone who thrives in a fast-paced, problem-solving environment and values quality, customer trust, and team leadership.

What You'll Do

Customer Communication & Problem Solving

Serve as the first point of contact for customer service calls and warranty inquiries

Evaluate incoming repair needs, offer solutions, and schedule timely technician dispatch
Communicate clearly and professionally with homeowners, property managers, and internal departments


Estimating Support

Assist project managers in assessing repair needs for in-progress jobs
Help scope and price change orders or unexpected issues that arise during construction
Contribute to estimating repair costs, labor, and materials for service tickets and follow-ups


Team Leadership & Scheduling

Lead and mentor a team of multi-trade service technicians
Assign and schedule work orders for roofing, siding, and light carpentry repairs
Foster a positive, safety-first, and customer-focused team environment


Project Oversight

Manage day-to-day service and warranty workflows
Oversee and assist in executing repairs including: - Roofing leaks and component failures - Siding repair and replacement (vinyl, fiber cement, aluminum, etc.) - Trim, soffit, fascia, light framing, decking, and window/door flashing issues


Quality Assurance & Compliance

Conduct jobsite inspections to verify quality and safety compliance
Ensure adherence to building codes, manufacturer guidelines, and Royalty Roofing standards


Training & Development

Onboard and train new technicians in trade best practices and customer etiquette
Encourage continuous improvement and skill growth


Budget & Resource Management

Track and manage labor and material costs for maintenance projects
Support tool and material inventory control


What We're Looking For

3+ years of experience in repair leadership across roofing, siding, and carpentry
Outstanding communication and customer service skills
Problem solver who can manage multiple tasks with urgency and professionalism
Proficiency in estimating and scope development a strong plus
Tech-savvy: CRM, digital job tracking, and Microsoft Office
Strong leadership, field experience, and organizational skills
Valid driver's license


Preferred But Not Required

OSHA certification
Experience with residential and light commercial repairs
Construction or project management background


Perks & Benefits

$50,000-$65,000 salary based on experience
Health, dental, and vision insurance
Paid time off and holiday pay
401(k) with employer match
Company vehicle or mileage reimbursement
Growth potential within a stable, team-oriented company

Royalty Roofing seeks to safeguard its employees, customers, and others while conducting company business. Following a conditional offer of employment, all applicants who are offered employment with Royalty Roofing will be subject to a background investigation. Offers of employment are contingent on the successful completion of a background investigation and motor vehicle report conducted in accordance with Company policies and all applicable laws. Information obtained from a background investigation will be considered for employment purposes as permitted by federal and state law and in accordance with Royalty Roofing's Equal Employment Opportunity Policy.

Salary: $65000 per year

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