Risk Analyst

Who you are

- You must be a highly motivated individual with strong communication skills, carry a sense of tact and empathy under pressure, and have a sixth sense for identifying problems while implementing and communicating solutions

- 2+ years of credit underwriting/adjudicating experience working in a payments or fintech space

- Strong credit risk experience with the ability to identify high-risk businesses

- A thorough understanding of best practices for preventing service-related chargebacks, and experience in improving policies and operations within a fast-paced environment

- Fraud and/or compliance risk experience is also required, preferably having worked in monitoring accounts and transactions to identify fraudulent behaviour in online businesses

- Experience working with rule-based fraud detection tools and a willingness to apply these skills using both internal and third-party tools

- You consider yourself tech-savvy, proficient in Word, Excel and Access, and you never underestimate the power of a Google or database search

- The ability to manage relationships with our small business owners, using your excellent communication skills to do so

- You can ask “the right questions” when probing for critical information from a customer and deliver not-so-great news in a way that they are still left feeling great about Wave

- You are resourceful - you know where to dig up relevant, real-world information and understand “the big picture” before making decisions

What the job involves

- The Risk team is responsible for assessing the credit risk of new businesses, detecting and preventing fraud, optimizing our transaction processes, assisting with enhancements of risk prevention strategies and liaising with our small business owners to develop and implement the best possible solutions

- You will be on the front lines identifying fraud and risk flags, making decisions every day to protect our customers and our business.

- Performing complex fraud investigations using a wide variety of data in order to accept, reject or refer transactions for further investigation. You're a self-proclaimed (risk) detective!

- Assessing the chargeback risk of each business and working directly with small business owners to establish good business practices to protect themselves against disputes

- Demonstrating strong attention to detail in minimizing fraudulent activities, identifying risk exposure, and determining regulatory or compliance violations

- Looking for opportunities to improve the way we currently work to support efficiencies and process improvements

Benefits

- Work From Where You Work Best: We will always have a welcoming, energizing, and world-class office (in Toronto) with a space for you. Or, if you’re more comfortable working from home, the choice is yours

- We Care About Future You: You will stretch yourself and you will grow at Wave. You will also be supported on this journey with diverse learning experiences, educational allowances, mentorship, and so much more

- We Support the Full You: We make a serious investment in your health & wellness. When we think about benefits we think about body, mind, & soul and we take this stuff very seriously

- We Take Care of the Fundamentals: Fair compensation, all the office perks you’d want, and the various goodies you’d expect from a growing tech company. This is the obvious stuff, but we don’t want you to think we forgot!