Company Summary Statement : Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing. Overview:
The Revenue Assurance Analyst is responsible for performing and assisting with multiple duties within the Revenue Assurance organization of the Company. Level of assignments and responsibility will increase with performance, experience and demonstrated skills and successes. Involves participating on multiple cross-functional teams. An Analyst in this position should have a broad understanding of multiple systems of record and operational functions and be able to perform multiple tasks with a high level of proficiency, professionalism and confidentiality.
Responsibilities:
•Investigates and recommends areas of focus initiatives with various lines of business.
•Leads and assists in the development of preliminary issue summary and metrics; gains understanding of key business function components and potential/perceived issues; gathers baseline reporting metrics; assists in identifying business functional gaps and “hand-offs” as assigned.
•Assists in performing root-cause analysis of issues; makes recommendations as to business alternatives and solutions. May be required to assist in the presentation of oral/written summary of findings, results, solutions.
•Assists in the development of reporting tools for pre/post-resolution reporting metrics.
•Performs multiple duties within the Revenue Assurance organization of the Company as assigned in a manner to ensure high quality, effective customer service and satisfaction.
•Candidate would have broad cross-functional business experience. Would have detailed knowledge of multiple functional areas.
•Assists in performing root-cause analysis of targeted business functions and makes recommendations pertaining to alternatives and possible business solutions.
•Assists with the developing of and executing queries, data analysis and extraction.
•Assists with the preparing and presenting various reports and analyses for use by management and other lines of business.
•Requires self-motivation, excellent written and oral skills, positive attitude, and independent thinking.
•Assists in the development of reporting tools for post-resolution reporting metrics.
•Responsible for handling highly sensitive and confidential materials.
•Performs other duties as assigned
•Complies with all policies and standards
Qualifications:
Required Education
Bachelor's Degree in Business or other related field(s) Required Experience* Experience in an analytical role where performance objectives and competencies were met and exceeded.
Project experience and demonstrated ability to obtain and analyze information and apply conceptual skills is a necessity.
•Must be proficient with Microsoft Office suite (especially Excel).
•Experience or demonstrated ability to perform data analysis and statistical analysis
•Must be able to routinely organize statistical information and comprehend and utilize computer applications, techniques and reports.
•Must demonstrate a solid understanding of mathematics.
•Requires excellent written and verbal communication skills and analytical ability with attention to detail and accuracy.
•This position requires excellent interpersonal skills, self-motivation and independent thinking.
•Must be able to prioritize and handle a variety of tasks, be flexible, and deal with unexpected situations.
•Must be a proven team player.
•Requires working with confidential and sensitive information.
•Must possess excellent organizational and time management skills in order to deal with periods of high work volumes and tight deadlines.
•Must be able to prioritize and handle a variety of tasks, be flexible, deal with unexpected situations, and exercise good judgment skills.
Preferred Qualifications* Previous experience in an analytical role is preferred including knowledge and experience with data analysis programming languages and data query development and processing techniques (e.g. SQL).
•Basic knowledge of statistical techniques.
•Prefer knowledge of multiple LKE operational areas, CCS system and transactions and BW reporting.
•Possessing a broad knowledge of LKE Company policies/procedures, a working understanding of business processes in various operational areas such as metering, distribution operations & support, billing, and revenue collection processes and a solid understanding of the electric and gas utility business
Work Conditions
Normal office environment. Work is generally varied and may require some travel. Requires the ability to manage multiple tasks within tight deadlines. Physical Effort
Primarily sitting with optional walking or standing. Some travel may be required.