Retention Specialist

Summary

Our Retention Specialist interacts with customers to address their concerns, answer their questions, and assist them with their needs. Additionally, our Retention Specialist will often answer customer phone calls and emails, responding to customers' questions and concerns. They are required to call the customer post-installation to inquire about overall service and satisfaction.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Knowledge, Skills, and Abilities

Supervisory Responsibilities

Essential Functions

Physical Demands

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Computer Use

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Meetings and Collaboration

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Communication

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Occasional Travel

Work Environment

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.