Retail Manager

About Seed

Seed is a curated adult-use cannabis dispensary and social justice museum located in Boston’s Jamaica Plain neighborhood. Sitting next to Whole Foods in Hyde Square, Seed offers a refined retail experience to both seasoned cannabis consumers and newcomers.

All products at Seed comply with Massachusetts’ rigorous testing standards, and the selection is handpicked to reflect both quality and innovation from local growers. Leafly Beyond being a dispensary, Seed hosts the Core Social Justice Cannabis Museum—a first-of-its-kind space that highlights the inequities of cannabis law, featuring rotating exhibits on incarceration, the war on drugs, and the social impact of prohibition.

Join the Seed Team

Seed is currently seeking an experienced and customer-focused Retail Manager to oversee daily dispensary operations. With a strong emphasis on customer service, the Retail Manager will lead and support a team of Purveyors to deliver a unique, high-quality customer experience. This role is hands-on, ensuring smooth day-to-day operations, compliance with local and state regulations, and a welcoming environment for both guests and staff.

We are looking for:

- A Retail Manager with proven experience in cannabis or retail management.

- An energetic, approachable leader who is passionate about creating an exceptional customer experience.

- Someone skilled at training and motivating staff to consistently deliver best-in-class service.

- A strong communicator who works well with both customers and team members.

- A detail-oriented manager who understands and prioritizes compliance and operational excellence.

Duties and Responsibilities:

- Deliver excellent customer service that drives loyalty and repeat visits.

- Supervise store opening and closing procedures.

- Support inventory management and product purchasing to ensure accuracy and consistency.

- Oversee cash handling and compliance with company policies and state regulations.

- Ensure the dispensary is safe, secure, clean, and well-maintained.

- Train, coach, and support Purveyors in alignment with company standards.

- Conduct regular performance check-ins and provide feedback.

- Create and manage staff schedules based on anticipated customer traffic.

- Collaborate with leadership and marketing on in-store promotions and events.

- Promote teamwork, inclusivity, and a positive workplace culture.

Qualifications:

- 2+ years of retail management experience (cannabis preferred).

- Proven success in achieving sales and customer service goals.

- Strong organizational and problem-solving skills.

- Ability to manage operations in a fast-paced environment.

- Excellent communication and interpersonal skills.

- Local applicants preferred.

- Reliable, professional, and ethical with a positive attitude.

- Must have flexible availability including evenings, weekends, and holidays.

Physical Requirements:

- Ability to lift at least 20 lbs.

- Ability to stand for extended periods and perform tasks that require bending, kneeling, or reaching.

We Offer:

- Health, vision, and dental insurance benefits

This position is classified as Exempt and not eligible for overtime pay.

Seed is an equal opportunity employer and does not discriminate in the recruitment, selection, or advancement of employees on the basis of race, sex, color, national origin, creed, age, religion, marital status, disability, political affiliation, or any other status protected by law.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

- Employee discount

- Paid time off

Work Location: In person