PuroClean Calgary

Restoration Content Manager

LocationCalgary, AB
Job TypeFull-time

About This Job


Company Profile:

PuroClean Calgary is a locally owned and operated residential and commercial restoration company, supported by one of the fastest growing franchise networks in North America. We do more than clean up after a property disaster. In response to every emergency, we provide a combination of exceptional property mitigation services delivered with an equal degree of compassion. We help rescue homes. We put businesses back on their feet. We help clients get back to their lives. We are in the business of serving people as well as restoring property. We believe in people and in continuous growth and improvement. Not only for those we help, but also for those who are on our team. If you are seeking a rewarding career opportunity, consider PuroClean.


Job Summary:

PuroClean Calgary has an immediate full-time opening for a Restoration Content Manager. You will be responsible for all content elements of the property restoration project from initial customer contact through to project completion. It is the Content Manager’s responsibility to meet all internal company key performance indicators as determined by management.


Requirements:


Candidates must possess:

Minimum of 5 years’ experience in the disaster restoration industry
Knowledge of restoration techniques including Water Damage, Fire Damage, Asbestos Abatement, Ultrasonic cleaning, Content Packing & Handling Techniques.
Demonstrated experience with Xactimate and/or restoration estimating software
IICRC certifications: WRT, FSRT, CPT (or equivalent)
Experience using ultrasonic cleaning system.
Working knowledge of the insurance industry
Valid AB Driver’s license and ability to be insurable


Core Competencies:

Ability to manage multiple projects at one time
Ability to work effectively and accurately in a fast-paced environment, both independently and as a team
Ability to lead and motivate others
Possess strong verbal and written communication skills
Possess excellent customer service and organizational skills
Ability to build and foster positive customer relationships
Possess excellent computer skills (MS Word/Excel/Outlook)
Strong work ethic with an attention to detail


Job Responsibilities:

Attend property disaster emergencies as required to establish customer contact and establish a scope of work.
Manage projects from inception to completion.
Collaborate with Project Managers regarding content processing on their files.
List, clean, pack, move, and unpack customer contents.
Coordinate specialty subtrades as needed, in a timely manner.
Prepare timely, fair and accurate estimates using Xactimate software.
Build & foster relationships and communicate with customers, property managers, adjusters, brokers, vendors, subcontractors and other stakeholders in a timely and effective manner.
Oversee and monitor content job progress from start to finish, while managing timelines, subcontractors as well as customer expectations to ensure timely and budget conscious completion of projects.
Prepare files for invoicing in an accurate and timely fashion.
Maintain accurate records including Time and Materials on a per job / daily basis.
Ensure customer service and satisfaction on all projects.
Maintain accurate job management software requirements including entry of key dates, job progress notes, E-mail communications and estimate uploads.
Comply with established organizational workflow procedures daily.
Ensure workplace safety standards are established on all work sites.
Inspect job progress and work quality throughout the project.


Job Type: Full-time


Pay: $60,000.00-$100,000.00 per year


Additional pay:


Commission pay


Benefits:

Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care


Schedule:


Day shift


Experience:

Content: 3 years (required)


Licence/Certification:


Driving Licence (required)


Work Location: In person

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