Restaurant Manager (Church's Chicken)
Goose Creek, SC
Full-timeAbout This Job
Restaurant Manager
Position Description
Refuel Operating Company
Job Title: Restaurant Manager
Reports To: Store Manager
Job Overview: As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.
What we ask:
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Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.
•
Supervise and train employees in the restaurant.
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During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.
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Ensure that employees are clean and neat in appearance.
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Personally demonstrate that customer needs are the highest priority.
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Ensure food safety, quality and accuracy of orders.
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Resolves customer complaints quickly while maintaining positive customer relations.
Responsibilities and Duties:
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Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)
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Conducts oneself as a role model within established store decorum guidelines as defined in training
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Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed
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Ensure all employees are upholding strict food safety standards
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Navigate customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved
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Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage
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Train each new employee in the existence and proper use of the Open Door Policy
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Submits maintenance requests in Mpulse in a timely manner
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Coaches and develops Sales Associates & Assistant Manager
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Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable
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Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training
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Attends Manager trainings as required by the Company
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Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding
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Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions
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Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly
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Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8:00am
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Conduct a minimum of one cash audit weekly
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Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store
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Ensures up-to-date menus and promotional marketing are executed in a timely manner
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Monitors and proactively minimizes perishable food waste
At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.
Benefits:
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Paid time off
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Health insurance
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Dental insurance
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Vision insurance
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Life insurance
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Disability insurance
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401(k)
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401(k) matching
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Referral program
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Employee discount
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Paid training
Job Type: fulltime
Schedule:
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10 hour shift
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Weekend availability
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Monday to Friday
Education: No education required
Work location: On-site
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