Resource Conservation Inspector

Position Summary

The Resource Conservation Inspector (RCI) is responsible for providing support to the New Construction department by meeting with customers, issuing specific specification sheets, and following up with drawings and job designs to ensure that all inspections meet NBU standards and the City of New Braunfels Drought Ordinance. The RCI enforces local drought municipal ordinances, performs irrigation permit verifications, and all other necessary inspections as the role of the initiative grows. The primary purpose of these inspections is to contribute to NBU's gallons-per-capita-per-day (GPCD) reduction goals and general water conservation initiatives.

The RCI plays a critical role in ensuring water conservation standards are met across commercial, residential, and development sectors. This position is primarily responsible for inspecting and verifying compliance with landscape irrigation requirements, drought-related construction mandates, commercial water efficiency standards (including restaurants and carwashes), and enforcing applicable ordinances and NBU policies.

Essential Duties & Responsibilities

Landscape Irrigation Compliance

- Inspect new and existing landscapes to verify adherence to turf limitations, mulching standards, properly hydro-zoned irrigation, and controller/timer settings.

- Review irrigation system designs and inspect installations for conformance with New Braunfels Code of Ordinances and conservation and efficiency best management practices.

- Provide recommendations for improved water efficiency to property owners, irrigation contractors, and landscapers.

Builder Drought Requirements

- Ensure residential and commercial construction projects comply with drought-stage restrictions and development policies.

- Review landscape plans during permitting and inspect post-construction sites for enforcement of drought-related builder requirements.

- Serve as a liaison with builders and developers to communicate evolving drought stage expectations.

Commercial Water Efficiency (Restaurants & Carwashes)

- Conduct on-site evaluations of restaurants to verify installation and maintenance of high-efficiency pre-rinse spray valves and other water-saving equipment.

- Inspect carwash operations for compliance with water recycling system requirements and operational efficiency standards.

- Document findings and coordinate follow-up actions for non-compliance, including issuance of notices and customer support for corrective action.

Education & Outreach

- Engage with customers, contractors, and business owners to explain conservation programs, rebate eligibility, and compliance obligations.

- Support outreach efforts by providing field-level insights that inform program improvements and targeted conservation messaging.

Reporting & Enforcement

- Maintain accurate and detailed inspection records, photographs, and follow-up notes in compliance software systems.

- Assist in issuing citations or violations, as necessary, in coordination with code enforcement or legal teams.

- Provide testimony or documentation support in hearings or investigations, as required.

Customer Service/Communication

- Communicate with customers via fax, email, over the phone, and in person in order to understand their situation or problem

- Develop and manage processes for communication with NBU customers related to drought

- Educate customers, employees, and the general public about energy and water conservation through the creation of promotional and educational material, as well as interactive presentations.

- Increase the awareness of resource conservation related trends to support current programs.

Clerical

- File, copy, fax, and scan as needed

- Compile databases, process mail merges, and provide relevant information to customers

- Document necessary information in Northstar customer accounts

Financial

- Perform routine inspections on the division's company vehicle and respond to fleet requests

- Evaluate training opportunities for relevance and cost/benefit

General Responsibilities

- Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines

- Adhere to NBU policies, safety guidelines and practices at all times and in all situations

- Maintain a clean and safe work area, office, field site and vehicle

- Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents

- Communicate using professional and effective customer service skills with co-workers, customers and the public in general

- Exemplify NBU Core Values of Safety, Integrity, Team and Stewardship