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Residential Irrigation Service Manager
Position located in Sykesville, Maryland
Salary Range: $70,000 - $90,000
Planted Earth is a distinguished Residential Landscape Contracting and Maintenance company, celebrated for collaborating with the region's top Landscape Architects. We are dedicated to installing and maintaining premier landscapes across Maryland, Virginia, and Washington D.C. Our vision of "Doing Things Better" encompasses superior customer service, exceptional plant material, industry-leading partners, and a steadfast commitment to nurturing client relationships.
We are seeking a detail-oriented and experienced Residential Irrigation Service Manager to lead our irrigation services division. This position is responsible for overseeing all aspects of residential irrigation system installation, maintenance, and repair, ensuring the highest standards of customer service, operational efficiency, and team performance.
Key Responsibilities:
Leadership & Supervision:
•Manage and supervise a team of irrigation technicians and service crews.
•Provide training, mentorship, and performance evaluations.
•Coordinate daily work schedules, job assignments, and routing.
Operations Management:
•Oversee all residential irrigation service operations including startups, maintenance checks, repairs, and winterizations.
•Ensure timely and accurate completion of service calls.
•Monitor inventory levels and order necessary parts and supplies.
•Implement and maintain safety protocols and compliance standards.
Customer Relations:
•Serve as the primary point of contact for residential irrigation customers.
•Address and resolve customer inquiries, complaints, or service issues.
•Conduct site visits and provide service recommendations or quotes.
Technical Expertise:
•Diagnose and troubleshoot irrigation system issues.
•Stay up to date on new irrigation technologies, smart controllers, and water conservation practices.
•Ensure proper system design and adherence to local codes and regulations.
Administrative Duties:
•Maintain accurate records of service work, technician hours, and customer feedback.
•Prepare service reports and performance metrics for senior management.
•Assist with budgeting and cost control initiatives.
Qualifications:
•Growth Mindset – Aspires to excellence, growth & development and continuous improvement.
•Desire for Planted Earth to be a leading force in the industry and to further advance the landscape profession.
•Minimum 3–5 years of experience in residential irrigation installation and service.
•1–2 years of supervisory or management experience preferred.
•Strong knowledge of irrigation systems, components, and troubleshooting techniques.
•Valid driver’s license with a clean driving record.
•Excellent communication and customer service skills.
•Ability to work independently and manage multiple priorities.
•Irrigation certification (e.g., Certified Irrigation Technician or similar) is a plus.
•Fluency in Spanish language is a plus
Working Conditions:
•Primarily field-based with some office duties.
•Exposure to outdoor weather conditions year-round.
•Some lifting, bending, and physical labor required.
The Perks
•401(k) plan with company match
•Long-Term Disability and Life Insurance
•Tuition Reimbursement (after one year of service)
Pay Transparency
Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.
Position Range:
$70,000 - $90,000
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.