Replacement Parts Manager

The Manager of Customer Relations is responsible for the Diamond Power (DP) and Allen-Sherman-Hoff (ASH) Replacement Parts (RP) business. This includes P&L responsibility for the entire DP Americas aftermarket parts business including directing the staff of respective Customer Relationship Managers (CRMs) in the group. Responsibilities include daily oversight of the RP business including pricing oversight, fast & efficient quotation and order fulfillment processes, customer programs management, closely working with direct sales, sales representatives, and Field Service personnel to achieve excellent customer service while meeting financial targets and overall business goals & objectives.

Conducts performance appraisals of direct reports and provides input to senior management on salary adjustments, performance-based bonuses, job assignment, and promotions

Qualifications

1. Bachelor’s Degree in Business or Engineering, or other related field

2. Management experience

3. Excellent oral & written communication skills

4. ERP experience, Oracle preferred

5. Decisive decision-making skills

6. Business and financial acumen

7. Technical troubleshooting skills

8. Ability and desire to travel