Repairs Operations Manager

Job Summary

The Repairs Manager is responsible for overseeing the repair and maintenance operations within the organization. This role involves managing a team of technicians, ensuring high-quality repairs, and maintaining efficient workflow processes. The ideal candidate will possess strong leadership skills, technical expertise, and a commitment to delivering exceptional service.

Duties

Repair Coordinator

· Seek to grow the division by bringing in new repeat clients

· Work with the customers to coordinate repairs and scheduling the crews

· Schedule repair projects, crews and coordinate with homeowners

· Run the production meeting when repairs are in question

· Make calls and update staff and repair customers of changes in projects

· Coordinate with partner companies on all repair projects

· Work with crews to improve their abilities.

· Help foremen become better, empower them, teach them to run efficient projects and lead their crews.

· Streamline and create procedures to ensure a better end product for customers, installation and crews.

· Be organized so when volume increases you are set up to handle increased demands.

· Order materials, schedule delivers, demolitions, gutters and work with the office manager on collections and final billings. Ensure proper billing of all materials and provide office manager with corrections needed

· Correspond with repair customers and crew members about project details, progress and where you can, ask for 5-star yelp reviews and encourage crews to do the same.

· Implement incentive plans for repair crews in areas needing attention, after approval from management

· Conduct weekly safety meetings with repair crews and enforce our safety policies

· Look for ways to save money for the company

· Fill out job completion forms for each job

· Collect timecards and make sure pictures are put in the project file at the end of each project

· Take leads from yelp and other in order to create opportunities to sell home owners repairs and maintenance

· Collect money from repair customers as needed

· Follow up on AR’s that are outstanding

· Coordinate someone to bring materials to crews and other project specific tasks that may be necessary. The Project Manger (s) will cover most of this.

· Perform job site safety meetings and inspections

· Help in other areas where needed

· Enforce all procedures for roofers

· If disciplinary action is needed, document all write ups in employee files

· Collect and enforce payroll with roofing crews

· Help with office projects

· help coordinate hiring and firing of crews

· Meetings with management team as needed

· Drive efficiency of all clean roofing crews

· Set up crews with housed materials to go out on their jobs

· Coordinate repair estimates and inspections for customers wanting repairs

· Provide contracts for repair and maintenance customers and direct crews

· Ensure you are reviewing time cards and driving crew efficiency

· Improve yourself with osha testing and standards

· Look for opportunities to create repeat revenue for the company

· Look for opportunities for re-roofs for the company

Qualifications

This position offers an exciting opportunity for individuals looking to advance their careers in repair management while contributing to the success of our organization.

Job Type: Full-time

Pay: $72,800.00 - $104,000.00 per year

Benefits:

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Experience:

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Ability to Commute:

Work Location: In person