J. W. Hicks, Inc.

Refractory Technical Service Representative

Refractory Technical Service Representative
Notice info
LocationKnox, IN
Salary$65,000-$80,000
On-site
Mining

About This Job

JW Hicks, Inc. is an American manufacturing/design company located in Northern Indiana specializing in high technology ceramic products for the metals industry. Currently we are looking to add a Technical Service Representative to our team. This person will serve as primary contact for customers regarding products and services supplied by JW Hicks. The ideal candidate is someone with a strong mechanical aptitude, the ability to troubleshoot technical problems, the ability to communicate with various customers in either technical or layman's terms and has a heart for "Doing it Right."


Primary Responsibilities

Ensure proper use of JWHI products on customer site
Respond to product performance issues; troubleshoot problems in conjunction with JWHI Engineering and Application groups
Maintain and develop customer relationships
Encourage/teach customers to follow proper standard operating procedures and safety features


Minimum Qualifications

2-year technical degree or equivalent experience
Ability and willingness to travel up to 35% of the time
Strong interpersonal skills
Familiarity with ISO standards
Basic computer literacy (Word, Excel, PowerPoint and Access)
Excellent communication skills with the ability to relate to all levels of the customer organization
Ability and willingness to learn


Preferred Qualifications

4-year degree in Technical System Management, Mechanical Engineering, or equivalent area of study
2 years' Industry experience (shipyard, steel mill, or some other manufacturing plant/factory experience)
Competence in interpreting mechanical drawings
Steel flow control experience beneficial
Ability to use computer software to analyze data and product reports
Ability to use precision measuring equipment
Report writing skills
Understanding of statistics and process control
Familiarity with OSHA industrial safety standards


Benefits

Competitive pay and merit-based increases
Comprehensive health, dental, life and vision insurance
Career advancement opportunities in a growing company
Supportive, team-oriented work environment
Paid time off and retirement plan options

At JW Hicks, Inc. we employ knowledgeable and skilled people in many roles and are able to support individuals who would like to excel in their career. If you are a person who gives uncommon attention to detail, takes pride in ownership and has an entrepreneurial spirit we would love to hear from you.

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