Position Summary: Coordinates schedules for customer service on Department of Transportation Projects.
Responsibilities:
•Department of Transportation Projects
•Contact customer in order to coordinate construction schedule and contact information.
•Obtains directions to job sites.
•Translates DOT bar schedule into aSa format for shop production.
•Enters orders into computer, assigns order numbers & delivery dates.
•Coordinate with shop special needs and bend types.
•Maintain log which indicates release numbers, descriptions, weight and loading information. Distribute to appropriate staff including dispatch, shop and customer.
· Customer Service
· Address and resolve daily issues relating to fabrication, delivery, and back charges.
· Timely follow-up with job site contacts for updates on construction and delivery schedules.
· Miscellaneous
· Assist outside detailers with processing orders in correct format.
Essential skills and experience:
•Planning: Ability to think and plan ahead.
•Management: Ability to organize, prioritize and manage multiple tasks efficiently.
•Problem analysis and problem resolution skills.
· Strong customer service orientation.
· Excellent interpersonal and communication skills.
· Ability to work in a team environment.
· Computer proficiency.
· Basic math skills.
· High School Diploma.
Valued but not required skills and experience:
· Shear 97 or aSa software knowledge.
· Basic knowledge of blue prints.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
•Employee assistance program
•Flexible spending account
Schedule:
Supplemental Pay:
Work Location: In person