Quality Manager

Position Summary:

The Quality Manager is responsible for overseeing and ensuring that all products meet the required quality standards before reaching the customer. They will develop, implement, and maintain a comprehensive quality management system in alignment with regulatory requirements and customer expectations. This position plays a critical role in driving continuous improvement in manufacturing processes and quality assurance activities.

Key Responsibilities:

1. Quality Management System (QMS):

- Develop, implement, and maintain the QMS to comply with industry standards (e.g., ISO, Six Sigma, Lean, etc.).

- Conduct periodic audits of the QMS and ensure corrective actions are implemented.

- Ensure compliance with applicable regulatory standards and customer specifications.

1. Process and Product Quality:

- Monitor and evaluate production processes to ensure adherence to quality standards.

- Investigate and resolve quality issues, including root cause analysis and corrective actions.

- Work with cross-functional teams to implement process improvements for consistent product quality.

1. Documentation and Reporting:

- Establish and maintain detailed documentation of quality metrics, procedures, and inspection records.

- Analyze quality trends and produce regular reports for senior management.

- Maintain and update records of customer feedback and non-conformance reports.

1. Leadership and Team Management:

- Lead and manage the quality assurance team, including recruitment, training, and performance management.

- Foster a culture of quality throughout the organization, including training programs and awareness campaigns.

- Serve as a liaison between production, engineering, and customers regarding quality-related matters.

1. Supplier Quality Management:

- Assess and evaluate the quality performance of suppliers and vendors.

- Develop and monitor supplier quality agreements and improvement plans.

- Collaborate with procurement and supply chain teams to address supplier-related quality issues.

1. Continuous Improvement:

- Implement continuous improvement initiatives and facilitate process optimization.

- Utilize quality tools such as FMEA, SPC, and CAPA to enhance operational efficiency.

- Benchmark and integrate industry best practices into existing quality programs.

Required Qualifications:

- Bachelor's degree in Engineering, Manufacturing, or a related field (Master’s preferred).

- 5+ years of experience in quality assurance/management in a manufacturing environment.

- Strong knowledge of QMS principles, ISO standards, and statistical process control.

- Proficient in quality management tools (Six Sigma, Lean, FMEA, etc.).

- Excellent leadership, communication, and problem-solving skills.

Preferred Qualifications:

- Certification in Quality Management (e.g., CQE, CQM/OE, Six Sigma Black Belt).

- Familiarity with specific industry regulations (e.g., FDA, AS9100, or IATF 16949).

- Experience in managing large-scale audits and working with diverse production teams.

The Quality Manager is integral to upholding the company’s reputation for delivering high-quality products and ensuring customer satisfaction. This role requires a balance of technical expertise, leadership abilities, and a continuous improvement mindset.