Allstate Floors

Quality Control & Technical Services Manager

Rosedale, MD

Full-time

About This Job

Description:

The Quality Control & Technical Services (QC/TS) Manager owns the look, performance, and long-term integrity of every finished floor we install. You will set quality standards, solve complex technical issues, and coach teams to maximize safety, productivity, and profitability throughout a project’s life cycle from pre-construction reviews to warranty close-out.

Key Responsibilities (per phase)

Pre-Project

•

Attend project orientation meetings; scrutinize drawings, specs, and submittals for compatibility and constructability.

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Advise the Project Administrator on building a technically sound submittal package.

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Establish production benchmarks and recommend the most qualified installers for each job.

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Lead initial site walkthroughs on projects or those with non-standard materials/methods.

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Spot-check field measurements to prevent take-off errors.

During Project

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Visit significant or complex projects at least weekly to verify workmanship, safety, and productivity.

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Compare actual vs. planned production rates; work with Project Managers (PMs) to recover slippage.

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Track waste factors and issue corrective guidance.

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Diagnose substrate issues and coordinate solutions with field supervisors.

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Write clear technical reports when issues arise and liaise with manufacturers on material defects.

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Confirm daily reports and documentation are complete.

Post-Project

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Lead warranty investigations, schedule 3rd-party inspections, and determine responsibility.

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Craft win–win resolutions for clients while protecting company interests.

•

Evaluate installer and subcontractor performance for continuous improvement.

General / Leadership

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Develop, maintain, and enforce Allstate Floors’ quality standards.

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Serve as the primary technical resource for PMs and field supervisors.

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Identify skill gaps; design and deliver in-house training on products, materials, and installation methods.

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Collaborate with PMs to appraise field-supervisor performance.

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Perform other duties reasonably aligned with the role’s purpose.

Requirements: Required Qualifications

•

7+ years’ experience in commercial flooring, tile, or a closely related construction trade, with at least 3 years in quality control, field management, or technical services capacity.

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Expert knowledge of flooring materials, installation methods, and substrate preparation.

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Proven ability to read/interpret construction drawings, specs, and submittals.

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Strong diagnostic and problem-solving skills; able to effectively write concise technical reports.

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Demonstrated leadership coaching field crews, enforcing safety, and driving productivity.

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Proficiency with construction tech (Fieldwire or similar), MS Office, and digital documentation.

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Valid driver’s license and willingness to travel daily/weekly to job sites.

Preferred

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Certifications such as CFI, ACT, ICRI, or manufacturer installation credentials.

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Experience working with large-scale hospitality, healthcare, or gaming facilities.

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OSHA 30-Hour and First-Aid/CPR credentials.

Physical & Travel Requirements

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Routine on-site presence (indoor/outdoor) with walking, standing, climbing ladders, and occasional lifting up to 50 lbs.

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Travel throughout Maryland, DC, and Northern VA

What We Offer

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Competitive salary with performance bonuses.

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401(k) with company match, health/dental/vision insurance, and paid time off.

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Professional development access to manufacturer certifications and leadership training.

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An entrepreneurial culture where your expertise shapes how we build.

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About This Job

Description:

Key Responsibilities (per phase)

Pre-Project

During Project

Post-Project

General / Leadership

Requirements: Required Qualifications

Preferred

Physical & Travel Requirements

What We Offer

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