Accents & Interiors

Project Manager

LocationWoodinville, WA
Job TypeFull-time
Salary$50,000-$52,000

About This Job


Description:


JOB SUMMARY

The Project Manager is responsible for ensuring projects are on schedule and customers are supported using in-depth knowledge of company products and operations. Must be able to adapt to shifting priorities and complete operational duties in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Communicate with builder reps, customers, and suppliers as needed
Analyze color selections, purchase orders, and retail quotes.
Order material from suppliers per builder color sheets
Reconcile order confirmations/packing lists when material is received.
Communicate with installers regarding installations, repairs, customer service, and retail work.
Investigate and re-order missing material, damaged material.
Investigate and address issues that arise during installation/service for builders, and homeowners.
Coordinate daily with warehouse personnel for staging jobs
Manage special project requests and billing requirements
Communicate with homeowners to determine the scope of repairs and scheduling
Work closely with WT Manager to schedule repairs within a reasonable distance of scheduled installations
Resolve customer complaints on finished product – communicate complaints about the outstanding service to builder or manager.
Manage data entry into the Customer Service database (ECP) to document the duration of services from date received until the issue is resolved
Scan related documents and signed tickets into the database and forward to builder to close out the service ticket
Collect and process credit cards over the phone, via e-mail, and in person.
Reconcile approved quotes with monies collected via credit card, cash, or checks.
Scan files of fulfilled jobs into drop box, upon completion.
Maintain accurate, detailed, and organized files for builder work, customer service, and retail work.
Schedule daily installer itineraries and compile necessary paperwork for following day
Reconcile completed work from previous day with schedule
Write up internal work orders
Help to complete monthly inventory
Order stock material as needed

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


None


Requirements:

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in business Admin or in related field and/or 1 year of related experience.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to work in extreme temperatures
Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General working conditions
Office environment
May have to meet tight deadlines


OUR BENEFITS

Health Insurance (Medical, Prescription, Dental, and Vision)
Life Insurance
Paid Holidays and Time Off
401(k) Plan with company matching

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email Accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.

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