Project Manager/Senior Project Manager

Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

The purpose of the Billing Operations project manager is to provide process leadership, identify, manage, and work on projects supporting the activities of billing and EGS operations which may impact PPL Electric's role in the retail and wholesale Electric Choice marketplace. The position is responsible for understanding and recommending improvements to department work flow. Provides input and direction to improve the process of gathering requirements, coordinates testing needs, communications and implementation of projects for both regulatory and non-regulatory work. Position participates in the decision-making process by providing accurate and useable information to support the project team needs, wants, preferences, opinions and behaviors to meet changing business requirements and compliance with regulatory requirements in a retail choice environment.

- Direct and manage the work assignments of a professional staff as they relate to Choice, Large Power, Net and Virtual Metering and Billing activities such as bill calculations and verifications.

- Provide expertise in several of the following areas: customer billing; competitive intelligence; EDI; meter data management; analysis; information systems; regulatory compliance; product development; and product management.

- Maintains process documentation and job aids for the team and provides training where needed.

- Represents for PPL in OCMO, EDEWG and EGS meetings. Analyzes the impacts to the billing and EGS processes when changes occur and facilitates the requests for any system changes.

- Interface with other departments within PPL for the identification and coordination of regulatory and non-regulatory projects and other day to day activities affecting Billing, OGC, Regulatory Programs and Call Center related work and follow-up of work related to their needs.

- Develop and present written and oral communication to customers, suppliers, PPL team, PPL management, as necessary.

Qualifications

Required Qualifications

- Four-year college degree

- Bachelor's Degree in Business Administration, Mathematics, Economics, Engineering, Marketing or Computer Science

Preferred Qualifications

- Knowledge of Word, Excel, Access, and Powerpoint.

- Ability to quickly learn new software packages.

- Knowledge of EGS processes and procedures and understanding of EDI transactions.

- Must possess strong written and oral communication skills.

- Must possess an understanding of the electric utility industry and the emerging issues related to competition.

- Working knowledge of basic statistics and accounting principles.

- Proven ability to work on concurrent projects; must possess strong problem solving and conflict resolution skills.

- Ability to work effectively in a team-based environment.

- Extensive knowledge of marketing research techniques, data sources, procedures, trends, and ethics.

- Thorough understanding of all phases of marketing research including study design, implementation, and analysis.

- Strong analytical skills including working knowledge of mathematical and statistical analysis and demonstrated ability to use the computer as an analytical tool.

- At least six years of company experience.

Remote Work

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.

Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identify, genetic information, disability status, or any other protected characteristic.