MAROMA Energy Services

Program Coordinator II

Upland, CA

Full-time

$54,080-$62,400

About This Job

About us

MAROMA Energy Services (MAROMA), a minority owned business, was established in 2014 for the primary purpose of servicing the energy efficiency marketplace. Our goal is to help residents and businesses achieve their energy conservation goals by delivering quality energy conservation solutions and education. Our senior management team has over 50 years of combined experience designing, managing and overseeing low-income energy efficiency and demand response programs. Our mission is to improve the quality of life of low-income families by connecting them to no cost energy conservation services.

The Program Coordinator II will provide an advanced level of highly organized and detail-oriented support to our team. Operating in a dynamic, team-centric setting, the Program Coordinator II will manage the oversight, coordination, and execution of diverse programs within our organization. This role requires strong communication skills, attention to detail, and the ability to collaborate effectively with team members and stakeholders.

DUTIES AND RESPONSIBILITIES include the following:

•

Strategize with Management Team to form an effective plan to help Company achieve its targets

•

Coordinate program support activities with stakeholders to ensure compliance with service level expectations

•

Collaborate with individuals to resolve complex issues / complaints

•

Communicate regularly with stakeholders, and notify them immediately of key issues or concerns

•

Develop, maintain, and submit various reports, such as program performance and production reports

•

Provide guidance to support team and assist personnel with escalated matters

•

Coordinate with other departments to ensure all work is completed in a timely manner

•

Serves as quality control coordinator for area of responsibility

•

Review, approve, and submit billable items to Finance for final approval and payment

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

•

Answers phone calls/emails and responds to stakeholder inquiries

•

Reviews support team workload and assigns tasks accordingly

•

Provides information about products and services

•

Researches and analyzes information to access validity of issues and to determine probable causes

•

Gathers and analyzes information to resolve elevated issues

•

Maintains records in various tracking systems of stakeholder interactions

•

Builds relationships and works closely with stakeholders, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed

•

Researches and reconciles program discrepancies

•

Maintains a clean and organized office environment

•

Continually maintains working knowledge of program and services

•

Serve as the Subject Matter Expert for assigned Programs

•

Incumbent must be flexible to changing policies and procedures, as well as varying deadlines

QUALIFICATIONS

Education and/or Experience

•

Bachelor's degree in a relevant field (e.g., Business Administration, Communications, Social Sciences, etc.)Minimum of two or more years in customer service industry or program coordinator role; or a combination of formal education/training

Knowledge, Skills and Abilities

•

Ability to take initiative and accountability for quality work

•

Excellent customer service skills and demonstrates a proactive work ethic

•

Ability to work with minimal supervision as a self-motivated team player

•

Demonstrates an ability to display patience, empathy, and strong listening skills while ensuring client needs are fulfilled in a timely and satisfactory fashion

•

Demonstrates the ability to interact with the public and co-workers in a friendly, team player, and customer-focused manner

•

Excellent written and verbal communication skills and attention to detail

Required Technical / Other Skills / Licenses

•

Proficient with MS Word®, MS Excel®, MS PowerPoint®, MS Outlook®, Adobe Acrobat, and Windows® operating systems

•

Excellent interpersonal, verbal and written communication skills. Ability to establish rapport, build relationships and loyalty with external and internal customers, and remain tactful when communicating negative information

•

Ability to read, analyze, and interpret general business correspondence, company policies and procedures, warranty documents. Must be able to interpret and implement policy/warranty information from various client manuals, such as Installation Standards and Statewide Policy & Procedures Manuals

•

Possess basic math skills

•

Incumbent must possess the ability to learn and understand new software and other technology applications as introduced by Company

•

Must possess excellent organizational skills

•

Must possess the ability to communicate in a professional manner with all levels of clientele

Preferences

•

Industry experience preferred

•

Located in Southern California

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Health insurance

•

Paid time off

•

Retirement plan

•

Vision insurance

Schedule:

•

8 hour shift

•

Monday to Friday

Work Location: Hybrid remote in Upland, CA 91786

Program Coordinator II

About This Job

About us

DUTIES AND RESPONSIBILITIES include the following:

QUALIFICATIONS

Education and/or Experience

Knowledge, Skills and Abilities

Preferences

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

Schedule:

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