Program Administrator

GENERAL PURPOSE OF THE JOB:

The Program Administrator supports the National Account Team Lead and other Program Managers in a behind-the-scenes role. The Program Administrator should be a detail-oriented and organized professional who understands the importance of deadlines, communication, and customer-specific requirements. The Program Administrator will be responsible for working on multiple Programs (service contracts) and executing the day-to-day requirements outlined by the National Account Team Lead and/or the Program Manager.

THIS IS A 100% REMOTE POSITION.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Understanding customer-specific requirements (applicable discounts, labor/material break out, taxes, etc.) + File/document integrity - use internal web resources (eBuilder) and local file storage to maintain document and file storage integrity. + Understanding different labor rates for each WTI region(s). + Understanding different WTI service types and how they are priced. + Tracking leak calls and WTI service response times. + Managing subcontractor invoices and completing paperwork. + Working with regional administrators to re-dispatch leak calls, get progress updates, etc. + Working with WTI technicians to request NTE increases on individual leak responses if applicable. + Tracking and invoicing leak service calls. + Delivering invoices to customer-specific locations (work order systems, customized email addresses, etc.) + Working in internal systems to track roof inspection data. + Maintaining a master inspection tracker showing where small pieces of entire programs are in relation to completion. + Maintain a weekly schedule for WTI field technicians and Program Manager (to share with customers). + Inputting budgets, editing, and categorizing recommendations from WTI field technicians. + Submitting reports and files for internal quality control. + Editing reports as needed based on feedback from quality control personnel. + Delivering reports to the Program Manager/customer. + Updating customer work order status with ETA + Updating customer invoice system with Invoice

SKILLS AND ABILITIES:

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.