Production Department Project Manager
Fairview Heights, IL
Full-timeAbout This Job
Job Summary
This position exists to aid our production department in ensuring our customers have a seamless and exceptional installation experience with us and are 100% satisfied with their project. You will assist our production manager with a variety of tasks. Along with the production manager you will help our company deliver on our commitments and timelines made the night of the sale.
Primary Responsibilities
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Interact with our staff and customers and assure 100% satisfaction
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Work with fence and deck customer to premeasure and review utility locates and adjust as needed
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Schedule quality control for fence and deck projects with customers and crews
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Communicate with customers via email and phone on related issues.
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Facilitate customer management software from production and operational aspects
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Visit active jobsites daily to meet quality standards and perform small services
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Train crews on new products or updates
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Promote reviews and referrals
Qualifications & Responsibilities
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Adept at Microsoft Office suite, experience with Access type data base management (CRM), Leap, fluent in Excel.
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Effective communication, customer service, and technical skills
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Positive and energetic personality
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Punctual and reliable
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Possess a genuine desire to exceed customer expectations
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Handle customer complaints, problems, and warranty issues
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Enjoy being part of the process and documenting all actions taken on job folders in software
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Assist as needed in preparing daily installation schedule and warehouse needs
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Fence and/or deck installation experience
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You must do well under pressure in a very fast paced environment
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Willingness to learn and adapt
We Offer
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Positive work environment
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Competitive Pay, Simple IRA w/Match
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Paid training
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Bi-Weekly pay
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PTO/Vacation
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Medical, Dental, Vision, Aflac available
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