Product Training Content Manager

A position at FTI can be the answer to your future career. In this role, you’ll be part of a progressive national leader in electrical planning, engineering, technology and energy services. FTI enables employee growth and success through industry-leading training and development, utilization of the latest industry technologies, and an uncompromised focus on safety. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package that boasts everything from paid training and tuition reimbursement to an award-winning wellness program.

The Product Training Content Manager plays a critical role in ensuring aftermarket success by equipping internal service technicians, product assembly personnel, and end users with the knowledge and resources needed to safety and effectively operate and maintain our company’s products. This hybrid leadership role combines hands-on development of technical content and training programs with strategic oversight and team-building responsibilities. This individual will design and deliver impactful, scalable training programs, create and maintain high-quality service documentation, and lead the future development of a team of technical writers, trainers, and content specialists. This role supports our purpose—building trust through products that power society—by developing others, sharing knowledge, and making problems visible through clear, effective communication tools. Their work directly enhances product readiness, service excellence, technician capability, and overall customer satisfaction.

MINIMUM REQUIREMENTS

Education: Bachelor’s degree in Engineering, Education, Instructional Design, Technical Communication, or a related field.

Experience: 5+ years in technical training or content development roles, preferably in electrical equipment or industrial products. 2+ years in a leadership or program owner role, with experience in cross-functional collaboration and/or team development.

Travel: up to 25% depending on business needs

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Works a sufficient schedule to meet the expectations of the role.

KEY RESPONSIBILITIES

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

SURGE your career forward!

Employees at FTI grow faster because they are a part of a nationally leading team of electrical planners, engineers, designers, electricians, and business professionals.

We offer competitive, merit-based wages; career path development and flexible and a robust benefits package that boasts everything from paid training, tuition reimbursement and a top-notch wellness program.

We pride ourselves on a “Ground up Growth” mentality that puts you in the spotlight. Becoming a member of the FTI team means you’ve officially put yourself in the driver’s seat of your career. Through our career development and continued education programs, you’ll have options to position yourself for success.

FTI is a “Merit to the Core” organization, and we pride ourselves on our ability to reward and recognize top performers.

BENEFITS ARE THE GAME CHANGER FTI enriches the lives of its employees through industry-leading total rewards. Our compensation, benefits, time off, and wellness programs are designed to reward individual results that create team success, improve financial security for our employees and their families, and encourage healthy lifestyles. As an eligible employee*, your programs include:

We stand strong in our values as we work to Create World-Class Opportunities to Succeed through:

If you’re ready to learn more about growing your career with us, apply today!

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.