Product Specialist - Operations

Summary:

We are looking for a Product Specialist to join our Operations Product Team, supporting applications for both the Utility and Broadband industries. In this role, you will collaborate with other Operations Product Owners to develop data and reporting requirements that meet the needs of the NISC membership. You will also serve as a product liaison, working closely with our data architects. Additionally, you will conduct product research for new features and enhancements to our applications, such as the NISC Mobile App used by field technicians, Dispatch, and Ticket/Outage Management. You will work closely with our Members, internal stakeholders, and other product teams to understand and document the business processes that a feature needs to support. Once a product change has been fully defined and added to the roadmap, you will be a key resource for requirements, development, quality assurance, and release management to ensure the project reaches a successful completion. You should possess excellent written and verbal communication skills and be comfortable leading and driving discussions with a variety of technical and business stakeholders who have different opinions, technical backgrounds, and management priorities.

Essential Duties:

Knowledge, Skills & Abilities Preferred:

Education Preferred:

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.