Consumers Energy

Product Mgr

LocationJackson, MI

About This Job

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.


Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).


General Summary of Job Responsibilities


As the Product Manager of DSM Residential product(s), you will be at the forefront of leading an Energy Waste Reduction program, managing investment that supports our Clean Energy Plan, and evolving the offering to drive cost effectiveness and operational excellence while improving customer experience.


The Product Manager is responsible for the success of their product, is a customer advocate, challenging internal beliefs and assumptions, using quantitative and qualitative data to inform choices, and leveraging iterative practices to optimize performance. The Product Manager harnesses cross-functional teams including brand, communications, marketing, design, analytics, and channel owners to inform direction and to maximize key performance measures. Responsible for ensuring products are providing high customer value while delivering an exceptional experience that creates brand advocacy, clean energy capacity and drives profitability throughout the product lifecycle.


Essential Duties and Responsibilities

Create and maintain a multi-year product roadmap with priorities and feature sets that account for product, segment and sector strategies, market trends, regulatory and legislative dynamics, company goals, etc.

Ensure all internal/external stakeholders have clear alignment on the product vision, positioning, product strategy, etc. Implement strategies to maximize product effectiveness throughout the engagement funnel and across customer journeys.
Continuously improve and expand product/service performance using multiple sources of customer feedback, product and competitive analysis, rapid iteration and testing methodologies, etc.
Drive product goals; includes financial budgets, experience journeys, channel performance and marketing campaign performance. Manage week-to-week production operations; includes business partner (contractor) management, IT functions, experience design work and marketing activities. Develop and implement product objectives (e.g. MWH and MCF targets), track performance weekly and monthly. Manage evaluation and measurement of product demand, customer implications and energy impacts.
Understand the competitive and regulatory environment, navigate and influence the strengths of each to maximize value delivery to target customers and to the Company. Collaborate on regulatory filings in support of product targets, meet with regulators to discuss topics pertaining to program delivery.
Promote customer centricity, ensuring that short term benefits and “nice to have” features do not distract from long-term success in a competitive marketplace. Ensure modern digital strategy and experience best practices through product engagement and lifecycle.
Co-design customer experiences for product such as awareness, evaluation, decision, enrollment via website and phone channels, delivery and retention.
Other duties as assigned or may be necessary.
Knowledge/Skills/Abilities

Collaboration and communication skills with internal and external stakeholders, ability to work across the organization to influence and achieve consensus.

Lead execution of product plans to deliver product results and achieve sector goals through implementation contractors & internal partners.
Internal expertise regarding product criteria and goals.
Develop multiple product strategies and plans.
Positive internal ambassador with ability to present to leadership.
Recognize opportunities for and participate in problem solving around program challenges and opportunities.
Able to present and serve on boards, and/or policy committees, task forces, workgroups.
Ability to balance multiple constraints to achieve business outcomes.
Ability to achieve positive regulatory outcomes and deliver on filing requirements.
Technically proficient based on product category (expertise in Demand Response/Demand Side Management).
Experience & Education

Bachelor's degree in Business Administration, Marketing, or Energy discipline with 2+ years’ experience managing products, projects, or clean energy programs. [OR]
Associates degree in Business Administration, Marketing, or Energy discipline with 4+ years’ experience managing products, projects, or clean energy programs. [OR]
High school diplomawith 6+years’ experience managing products, projects, or clean energy programs.


Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.


What we offer:

Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program


Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.


All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.



Job Segment: Environmental Engineering, PLM, Law, Product Manager, Manager, Engineering, Management, Legal, Operations


Trending Jobs

company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
16 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
17 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
21 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
29 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
3 months ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
about 1 month ago
HM

Lineworker Apprentice I

Henderson Municipal Power & Light
Job TypeFull-time
 
Henderson, KY
25 days ago
company-logo

Division Order Analyst

Job TypeFull-time
 
Dallas, Texas
7 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
28 days ago
company-logo

Foundry Professionals

Penticton Foundry
Job TypeFull-time
 
British Columbia, Canada
9 days ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
about 1 month ago
company-logo

Apprentice Lineman

Southern Pine Electric
Job TypeFull-time
 
Brandon, MS
22 days ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
21 days ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull-time
Salary
$45 - $60
Canonsburg, Pennsylvania
3 months ago
company-logo

Deckhand

Ballard Marine Construction
Job TypeFull-time
 
Bradenton, FL
11 days ago
company-logo

Operator Assistant Trainee - Frac Acid

Halliburton
Job TypeFull-time
 
Zanesville, OH
25 days ago
company-logo

Floorhand 2

Key Energy Services
Job TypeFull-time
 
Midland, TX
25 days ago
company-logo

Groundman (Local 659) - Medford, Oregon - #113370

PacifiCorp
Job TypeFull-time
Salary
$73560 - $73560
Medford, OR
24 days ago