Process Improvement Analyst - Meter to Cash

Job Title:

Process Improvement Analyst - Meter to Cash

Hybrid

Entergy Services, Inc.-ESI (OLD)

The Meter to Cash (M2C) team is seeking an analyst with a passion for project management and process improvement to support improvement initiatives across the department. M2C supports a range of processes that are critical to the customer experience and Entergy’s revenue stream. This position will work with senior analysts and functional managers to define scope and objectives of a wide variety of projects to operationalize effective and efficient business practices across all M2C teams. This role requires developing and maintaining an understanding of M2C business processes and systems to identify opportunities to improve efficiency and reduce waste. This position will support improvement projects, develop solutions, document processes, and develop visual management tools to support tracking progress of initiatives. This position is expected to keep key stakeholders within the M2C team updated on progress, hurdles, timelines, etc. on key initiatives via various mediums including Power BI and Power Point.

This position will be responsible for supporting other M2C groups and leading them through the process improvement methodology to develop and implement innovative technological and business solutions, to enable the business to meet its objectives. The role is highly visible and will work with multiple stakeholders, spanning across several portfolios, corporate teams, IT groups, and external partners. This role will interact periodically with senior leadership and provide tactical and strategic support on multiple levels.

Minimum Requirements Minimum education required of the position

Minimum Experience Required Of The Position

Desired: 1+ years of professional experience.

Primary Location:

Louisiana - New Orleans Louisiana : New Orleans

: Professional

: Professional

: NON BARGAINING UNIT

: 1

119286

: Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click

and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.