Non-Union Position
Quality & Qualifications Staff; Portland, Oregon (US-OR)
Hybrid schedule available for Oregon & Washington residents.
Regular FT
Posting # 5294
About Us:
At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.
In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.
The Role:
Responsible for leading analysis and reporting, implementation of best practices in process and technology, data collection and systems within Operations Technical Services
Day to Day:
•Designs, implements, and produces reports for various department functions out of company systems and databases (e.g., dashboards for department functions, compliance reports, benchmarking reports).
•Analyzes data/reports/information and provides summary reports and recommendations.
•Serves as liaison between Operations Technical Services and IT. Works with IT to design and automate data collection and reporting.
•Monitors, analyzes, and reports relevant information regarding Operator Qualification statuses and expirations
•Collaborates with other Operations Technical Services departments regarding Operator Qualification requalification cycles and needs.
•Administers Operator Qualifications processes including test scheduling, preparation, and proctoring for both internal and external customers.
•Schedules proctor assistance with Operations Technical Services Staff, Field Supervision and Contractor Managment.
•Maintains and updates Operator Qualification documents and assessments and records in QuestionMark and SuccessFactors LMS.
•Manages and maintains Learning Management System (LMS) as it relates to processes of Operations Technical Services and Operator Qualification electronic testing.
•Takes lead role in establishing and administering content management processes for department.
•Analyzes options and makes recommendations to department leadership regarding the design and/or redesign of department and company processes to align with evolving company information systems (e.g., SharePoint, SAP, etc.) and increase efficiency, ensuring department and company needs are met. Takes lead in use and maintenance of these systems as they relate to department processes.
•Participates in or leads projects for developing and implementing new/changed processes and technology. Identifies and proposes process improvements.
•Documents processes, including writing training materials and conducting training for department on processes and systems. Provides technical assistance to team.
•Evaluates the effectiveness of implemented systems. Researches and analyzes issues associated with these systems to determine cause in order to resolve or provide information to IT as necessary.
•Leads or works on special projects and initiatives with department leadership, project teams, or others.
•Uses independent judgment and decision making in addressing individual and system issues.
•Ensures compliance with existing controls and Company policies, procedures, and federal and state laws.
•Communicates effectively and provides timely and efficient customer service.
•Supports Company’s commitment to a culture of safe work practices.
Come on your first day with:
•Bachelor’s degree in applicable field and 3 years of progressive analytical and reporting experience or equivalent combination of education and experience for a Level 2 position. 5 years of experience required for Level 3 position.
•Analytical and diagnostic skills; ability to collect, interpret, and summarize data; including the ability to think logically and present recommendations based on relevant information; understanding impacts of recommendations and decisions made.
•Experience working with customers to identify needs and design and implement processes or systems to meet these needs.
•Proven analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, deconstruct high-level information into details, abstract up from detailed information to a more general understanding, discern underlying true needs from presented user requests, and distinguish solution ideas from requirements.
•Excellent verbal communication and interpersonal skills including the proven ability to interact with employees across departments at all levels with tact, confidentiality, and diplomacy.
•Proven ability to understand and communicate technical information; skill to act as a technical resource for others.
•Demonstrated skills in providing excellent client/customer service and collaboration, including the ability to successfully negotiate and manage conflict or conflicting interests.
•Writing skills, including some experience or training in technical writing, as well as report writing and process documentation for a variety of user groups.
•Advanced skills using a PC, including word processing, spreadsheet, and database applications.
•Advanced experience in SharePoint, SAP, SuccessFactors LMS, QuestionMark and/or other company software systems preferred.
•Demonstrated ability to be self-managed and apply skills in problem solving and decision-making.
•Must be able to visualize, analyze, and take action on multiple system problems occurring simultaneously in a dynamic and ever changing environment.
•Skills and/or experience in process design and improvement.
•Proven ability to facilitate, coordinate, and manage projects; skill in organizing multiple tasks and managing time effectively to meet deadlines and balance priorities.
•Proven ability to function in a team environment to complete department goals and act independently to accomplish personal responsibilities.
What we offer:
Health & Wellness –
•Rich health insurance benefits with competitive employer contribution
•Free access to an online wellness resources platform
Work Life Balance -
•10 paid holidays and 3 floating holidays
•Flexible work arrangements
•3 weeks paid parental leave
•Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
•1500 sq foot exercise facility and secure bike room
Financial -
•Meaningful annual incentive bonus opportunity in addition to base salary
•Competitive 401K company contribution and match
•15% discount on NW Natural stock through Employee Stock Purchase Program
•Up to $5250 a year in tuition reimbursement
•Wellness incentive program
Discounts -
•20% off natural gas service
•Up to 30% discount at NW Natural Appliance Center
•TriMet Pass for all HQ employees
•Generous discounts with Verizon & AT&T Wireless
Base salary range: $79,500.00 - $109,100.00 (Level 2) or$86,500.00 - $123,250.00 (Level 3) per year, depending on qualifications
Annual Target Incentive: Level 2, 9.5% target
Level 3, 9.5% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.https://www.nwnatural.com/about-us/the-company/careers
Deadline: 8/5/25
Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations.
All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.
NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.
Portland, OR
full time
$79,500-$123,250
